G4S is seeking a proactive individual with excellent communication skills to join our team as a Customer Service Agent in a work-from-home role. If you’re passionate about delivering outstanding customer support, we’d love to hear from you!
About the Company
G4S is the world’s leading integrated security company, specializing in providing innovative security products, services, and solutions.
Global Presence: Operating in over 120 countries, G4S is the largest employer listed on the London Stock Exchange, with a workforce of more than 618,000 employees.
Industry Expertise: We focus on outsourced business processes and facilities management in industries where security and safety risks pose strategic challenges.
Commitment to Excellence: Our solutions are designed to ensure safety, security, and operational efficiency for businesses and communities worldwide.
Why Join G4S?
Be part of a globally renowned organization
Work remotely with a supportive and professional team
Contribute to a mission that prioritizes safety and security
Take your customer service skills to the next level with a company that values innovation, integrity, and teamwork.
Apply today to become a part of G4S!
Position: Customer Service Agent
Salary: £22,369 a year
Job Type: Full Time
Location: Remote, UK
About the Role
Customer Service Agent – New Year, New Career!
Location: Home/G4S Contact Centre, Wath-upon-Dearne, Rotherham, S63 7ER (Onsite working for first 6 weeks including training)
Applicants MUST live with South Yorkshire to be considered for this role
Start Date: February 2025
Contract Type: Full-Time – Permanent
Hours: 37.5 hours per week Monday to Friday, between the hours of 7:45 am and 7:45 pm
Salary: £22,369.34 per annum, plus bonus (up to £1,400 per annum performance related bonus)
Kick-start 2025 with a fulfilling new role as a Customer Service Agent with G4S. This position involves handling inbound enquiries from individuals seeking support with our clients services. You’ll play a vital role in helping callers navigate complex, often sensitive situations – making a real difference in people’s lives.
Main Duties
- Answer a variety of inbound enquiries with professionalism, clarity, and accuracy.
- Communicate effectively and liaise with customers, relative client departments and management.
- Maintain a high level of empathy and patience, helping customers through challenging and sensitive conversations.
- Keep accurate and timely records of all communication contacts with customers using our CRM systems.
- Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.
Qualifications
What We’re Looking For
- Empathy and Patience: Essential qualities for understanding and assisting customers facing difficult situations.
- Strong Communication Skills: Ability to listen actively and provide accurate and clear responses.
- Supportive Nature: A natural inclination to help others and offer reassurance in moments of uncertainty.
- Resilience and Reliability: Ability to remain calm and focused under pressure, handling high call volumes with professionalism.
- Teamwork: Ability to work independently and as part of a supportive team.
- IT Skills: Be IT literate, specifically experienced in using Google packages. Ability to maintain accurate customer records and document interactions using our CRM system.
Benefits
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
- Progression, training and development catered to you
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
- Refer A Friend incentives – £500
- Free Tea & Coffee
- Free Onsite Parking
- Charity Work
- Company pension scheme with employer contributions
- G4S Life Assurance Scheme
- Subsidised healthcare plan
- Charity work- Match-IT and Payroll Giving
- Confidential Counselling Services
- 24/7 support specialising in health and medical
We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging!
Ready to make a fresh start in 2025? If you’re compassionate, resilient, and dedicated to helping others, we’d love to hear from you. Apply today and take the first step toward a rewarding career as a Customer Service Agent with G4S.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
January 3, 2025