Orca Business Support Ltd is seeking a professional and motivated Customer Service Agent to join its growing remote team. This part-time position is ideal for individuals with strong communication and administrative skills who are passionate about delivering exceptional customer experiences.
Applicants should have previous call centre experience handling high volumes of calls and providing excellent customer support. Strong administration and IT skills are essential, with proficiency in Microsoft Word, Excel, and Outlook highly desirable. The ability to work efficiently under pressure and maintain a positive attitude is key to success in this role.
Position: Customer Service Agent
Salary: £12.21 per hour
Job Type: Part Time
Location: Remote
Job Overview
PART TIME ONLY
Bespoke rota created for successful candidates for Friday, Saturday and Sunday evening shifts
Who are we?
Orca was founded in 2010 and we have since become one of the leading virtual receptionists, PA and outsourced communication specialists in the UK.
At the heart of what we do is a total commitment to quality customer service. Our passion is to deliver excellence and capture value-adding opportunities for our clients.
Due to our continued success and fantastic growth, we are looking to further strengthen our team with additional Call Handlers (Virtual Personal Assistants)
Job Description
As a Call Handler (Virtual Personal Assistant) you will be responsible for answering a high volume of calls on behalf of a number of different companies, taking messages and forwarding with urgency and efficiency. What should underpin everything we do is the quality of messages we sent to our clients, and the experience we provide to each caller.
Skills and Experience
- Previous call centre experience dealing with a high volume of calls
- Excellent customer service skills
- Strong administration skills
- A good understanding of how to get the best out of your PC, knowledge of word/excel and outlook would be advantageous
- Ability to work well under pressure
What you will get in return
- Free eye tests
- Pension
- Monthly fundraising activities
YOU MUST HAVE YOUR OWN EQUIPMENT (LAPTOP/HEADSET/INTERNET) TO BE CONSIDERED FOR THIS ROLE
-No Chromebooks – Unfortunately they’re not powerful enough to run our CRM/Phone system
Application Process
This is an exciting opportunity to work remotely with a supportive and dynamic company that values professionalism and growth. VISIT HERE TODAY!
Application Deadline
Open until filled