Skalp UK is looking for a Customer Service Assistant to join its team in Redhill, within the London commuter belt. This role is ideal for a highly organised and methodical individual with previous customer service experience. Strong written and spoken English is essential, as regular client communication is a key part of the job. If you have excellent time management skills and a passion for delivering outstanding customer support, apply today to be part of a leading scalp micropigmentation company!
About Skalp
Skalp UK is a leading specialist in scalp micropigmentation (SMP), providing a non-surgical solution for hair loss. This advanced treatment replicates the natural appearance of real hair follicles by depositing pigment into the skin with a micro-needle. The result? A realistic, closely-shaven look or enhanced density for thinning hair, tailored to suit your preferred hairline.
At Skalp UK, the goal is simple—to help clients regain confidence and embrace a fresh, youthful appearance. Say goodbye to hair loss worries, messy hair fibres, sprays, and temporary fixes. With scalp micropigmentation, looking good has never been easier.
Position: Customer Service Assistant
Salary: £15,000 a year
Job Type: Part Time
Location: Redhil, (London Metropolitan Area, UK) Remote Position
About the Role
Join the UK’s Leading Scalp Micro Pigmentation Company as a Remote Customer Service Assistant!
Are you a highly organised and reliable individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy the flexibility of working remotely? If so, we have the perfect opportunity for you!
As the largest scalp micro pigmentation (SMP) company in the UK, we are seeking a smart and dedicated Customer Service Assistant to join our growing team. This is a fantastic opportunity to contribute to a company dedicated to helping people regain their confidence and improve their lives.
About the Role:
This is a part-time, remote position (20 hours per week, Monday to Friday) where you will be responsible for providing comprehensive customer service support to two of our clinics, located in London and Manchester. You will be the first point of contact for many of our clients, ensuring their experience with our company is positive and professional.
Main Duties
- Answering phone calls and responding to email inquiries promptly and professionally.
- Providing accurate and helpful information about our SMP services.
- Managing client bookings and scheduling appointments.
- Processing client data records and ensuring accuracy.
- Sending out appointment confirmation emails and reminders.
- Handling general administrative tasks as required.
What We’re Looking For:
- Previous experience in a customer service role is essential.
- Excellent written and spoken English is a must, as you will be communicating with clients regularly.
- You must be highly organised, methodical, and able to manage your time effectively.
- Proficiency in using computers and basic office software is required.
- The ability to work independently and as part of a team is crucial.
- A positive attitude and a genuine desire to help people are highly valued.
Why Join Us?
- Be part of the leading SMP company in the UK.
- Enjoy the flexibility of working remotely.
- Competitive salary and benefits package.
- Opportunity to contribute to a company that makes a real difference in people’s lives.
- Work in a supportive and collaborative environment.
If you are a driven and enthusiastic individual with a passion for customer service, we encourage you to apply. This is a rewarding opportunity to join a dynamic company and make a significant contribution to our continued success. Apply today and take the next step in your career!
Required Documents
- CV/Resume
- Cover Letter
Application Process
If you have excellent time management skills and a passion for delivering outstanding customer support, APPLY TODAY
Application Deadline
March 1, 2025