Certas Energy UK Ltd is looking for a friendly and customer-focused Customer Service Assistant to join their team in Cambuslang, Glasgow. This part-time role (12 hours per week) is perfect for individuals who enjoy working in a fast-paced retail environment and providing excellent service to customers.
No prior experience is required, as full training will be provided. The ideal candidate should have a positive attitude, strong communication skills, and a willingness to learn. Responsibilities will include assisting customers, handling transactions, and ensuring a welcoming atmosphere in the outlet.
This is a great opportunity to gain valuable retail and customer service experience with a well-established company. If you’re passionate about delivering exceptional service, apply today to join the Certas Energy team!
About Certas Energy
Certas Energy is committed to leading the industry with a strong focus on safety, compliance, and ethical business practices. The company upholds a culture driven by its Safety F1rst and Doing the Right Thing initiatives, ensuring that health and safety remain fundamental to both operational excellence and long-term success.
With a diverse customer base, Certas Energy serves rural residential customers, businesses of all sizes, agricultural enterprises, and family farms. The company also has specialist sector teams catering to marine, fuel retailing, and lubricant customers. As a key player in the fuel retail sector, Certas Energy has supply agreements with 800 retail forecourts, including 400 Gulf-branded sites, and is a major supplier of transport fuel through its branded fuel cards business. Additionally, the company provides lubricant products, boiler servicing, tank maintenance, additives, and specialist fuels to various commercial sectors.
Guided by its mission and values, Certas Energy operates as one team, leveraging energy expertise and outstanding service to support its customers effectively.
Position: Customer Service Assistant
Salary: Competitive
Job Type: Part Time
Location: Glasgow
About the Role
We currently have an opportunity for a Retail Sales Assistant to work 12 hours a week in our outlet at Cambuslang.
What we are looking for:
- A good appreciation of customer service
- No experience necessary as full training will be given
- Hardworking and reliable
- Polite and professional
- In order to comply with petrol licencing regulations you must be over 18
Interested? What is in it for you:
- Option to join our Simply Health plan, which includes Dental, Remote GP Services, Physio and lots more
- The salary for this role is (the Real Living Wage)
- Flexible working hours per week
- 20 days annual leave (pro-rata)
- Access to our Discount scheme
- Pension contributions
- Life Assurance (Up to 4 times annual salary)
- We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives
- Focus on personal development and talent mean we are able to support our colleagues to thrive within a fast paced environment
- Annual Volunteering Day
Responsibilities
About the role:
- Using your excellent customer service skills, you will be responsible for serving our customers and going the extra mile to exceed their expectations.
- Complying with company policy in relation to health and safety, cash management and stock management, you’ll play your part in ensuring the store remains compliant, and that its sales targets are continuously achieved.
About you:
You’ll have some customer service experience and excellent interpersonal skills. Ideally you will have experience of working with a retail store with the ability to deliver success in an enthusiastic and positive manner.
What you’ll receive:
The salary for this role is (the Real Living Wage). You’ll also receive other benefits including our discount schemes, pension contributions and a commitment to your personal and professional development.
We have a strong culture of safety and compliance principles driven by our dedicated Safety F1rst and Doing the Right Thing initiatives. This, teamed with many programs of learning, development and talent nurture mean we are able to support our colleagues to thrive within a fast paced environment.
Working for us:
Our network of 83 locations UK wide offers an opportunity to progress within an organisation that is part of a FTSE100 company who have demonstrated consistent growth for many years. Our partnerships with Spar, Shell and Gulf enable Certas Energy to deliver growth in all areas of the business. In 2021 we launched our Retail Academy, a programme to support internal career progression within our retail and wider business.
The successful candidate will be offered the position on Certas Energy terms and conditions of employment.
Certas Energy Ltd is an equal opportunities employer.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this part time role, please visit the official website
Application Deadline
Recruitment is ongoing