Leeds Building Society is seeking a reliable and customer-focused Customer Service Assistant to join its Southampton branch on a part-time basis. This role offers 7.5 hours per week and is ideal for individuals looking to build or develop a career in retail banking and financial services.
The position involves delivering high-quality customer support, handling transactions with precision, and ensuring every customer interaction meets professional standards. A strong commitment to accuracy is essential, particularly when processing cash transactions and maintaining financial records.
Applicants should demonstrate previous experience in a customer-facing role, with the ability to communicate effectively and manage a range of enquiries. The ideal candidate will be resilient, capable of handling challenging situations calmly, and driven to achieve positive outcomes for customers.
This opportunity suits someone who takes pride in providing excellent service, pays close attention to detail, and enjoys working in a structured, team-oriented environment.
Position: Customer Service Assistant
Job Type: Part Time
Salary: £25,000 pro rated
Location: Southampton
About the Role
Working Pattern: Every Wednesday 10:30am-2:30pm and Friday 10.30am-2pm with additional Saturday mornings in line with branch opening hours
Reference: 6385
Closing Date: 22 April 2026
How you’ll help us live our purpose
We’ve been helping our members save for their future and buy their own home since 1875. Join us and you’ll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It’s a purpose that drives everything we do. And you can play your part too – join our dedicated team in Southampton Branch and support you to give our members the great service we pride ourselves on, whatever they’re saving for.
This is a part time opportunity with 7.5 hrs per week.
How you’ll make a difference
You’ll be a friendly face at Southampton Branch when our customers come into branch, assisting with all branches-based products and services. You will open savings accounts for those who are looking to invest for a fixed term or save for an important event. You’ll make follow up calls and take incoming calls to customers to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date.
What you’ll bring to the role:
- Experience of working with customers delivering exceptional service
- Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
- Resilient and able to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Confident using Microsoft 365 tools (Word, Excel, Outlook) and able to quickly learn new systems, including AI assistants
And in return, you’ll get the best from us:
- An annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year (pro rated)
- Colleague Mortgage and Saver products
- Electric vehicle scheme/ Cycle to Work scheme
- 2 days’ volunteering per year
We’ll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023. We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You’ll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises how we’ve embedded our purpose with our colleagues, and the actions we’ve taken to put home ownership within reach of more people, generation after generation.
Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we are only able to consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Why wait? Apply now
We’d love to hear from you. But don’t wait around – we may close the advert early and we’d hate for you to miss out.
Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we’d like to find out more about the skills and experience that you could bring to the Society. We’re committed to supporting you to be at your best. While we aim to make all branches accessible, not all locations are currently accessible due to building constraints. If you have any specific access requirements, please reach out us on careers@leedsbuildingsociety.co.uk. So we can discuss how we support your application and make reasonable adjustments where possible.
Application Process
Application Deadline
April 22nd, 2026