Greystar is seeking a professional and customer-focused Customer Service Associate to join its team in Birmingham on a part-time basis (20 hours per week). This role is ideal for individuals with excellent customer service skills and proven experience in a customer-facing environment, who are passionate about delivering high-quality service and building positive relationships.
The successful candidate will be a strong team player with effective communication and influencing skills, capable of supporting residents and colleagues in a fast-paced environment. A good level of general education is required, along with proficiency in Microsoft Office packages such as Word, Excel, and Outlook. Training will be provided on in-house systems, including databases and booking platforms.
This is a great opportunity for someone looking to develop their career with a global leader in property management, while working in a supportive and professional environment.
Position: Customer Service Associate
Salary: Competitve
Job Type: Part Time
Location: Birmingham
Overview
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
Job Responsibilities
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
JOB DESCRIPTION
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the Community.
- Establishes and maintains relationships with university clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e., travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing, and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
- Participates were required in an on-call roster to provide out of hours emergency support for the Community
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures.
- Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
- Look to maximize efficiency of utilities.
Knowledge & Qualification
- Good level of general education
- Proficient in the use of Microsoft office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)
- A knowledge and understanding of UK Health and Safety requirements and legislation.
Experience & Skills
Essential
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills
- Excellent organization skills with the ability to multi task and prioritize
- Numerical skills necessary to complete the above activities
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Application Process
To apply for this role, PLEASE VISIT THE OFFICIAL WEBPAGE
Application Deadline
Open until filled