A leading global industrial company is looking for Customer Service/Call Centre Agents to join its dynamic team. This role offers flexible shift patterns, allowing candidates to choose a minimum of 20 hours per week, with evening and weekend availability required.
The position involves handling customer inquiries, providing support, and ensuring a seamless service experience. Ideal candidates will have strong communication skills, a customer-focused mindset, and the ability to work efficiently in a fast-paced environment.
If you are looking for a flexible part-time opportunity with a globally recognised company, apply today to join a team that values excellence and customer satisfaction.
Position: Customer Service/Call Centre Agent
Salary: £11.44 -£12.44 per hour
Job Type: Part Time
Location: Liverpool
About the Role
Working hours- Monday- Sunday – 5pm-10pm( weekend is mandatory) Various shift patterns available. You can choose a minimum of 20 hours.
Training Period: 2- weeks of full time training. Monday to Friday, 12pm-8pm
Are you ready to join a dynamic team and become a key point of contact for a leading global industrial company? We’re seeking dedicated Call Center Agents to be based in our Liverpool office, ensuring our clients receive top-notch service and solutions related to the equipment and services the company provides.
Responsibilities
- Handle incoming calls and emails from clients, providing reassurance and calmness to those who may be anxious or upset.
- Utilise previous call centre experience to deliver exceptional customer service.
- Demonstrate a warm, welcoming telephone manner, being personable and courteous at all times.
- Maintain a customer-focused approach, offering comprehensive information and support.
- Display empathy and emotional intelligence, understanding and managing both your own emotions and those of customers.
- Coordinate customer care in alignment with company requirements.
- Showcase computer-savviness, adept at using technology to streamline processes.
- Thrive in a high-pressure environment, maintaining professionalism and focus.
- Uphold attention to detail, ensuring tasks are completed accurately the first time.
- Embrace and embody our company values: Responsibility, Excellence, Collaboration, Agility, Integrity, and Innovation.
If you’re ready to make a difference and excel in a challenging yet rewarding role, apply now to become a valued member of our team. We look forward to welcoming you aboard!
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified individuals should APPLY HERE
Application Deadline
Open until filled