DHL is offering an exciting part-time opportunity for a confident and dependable Customer Service Colleague to join its Bristol team. Working 20 hours per week, this role is ideal for individuals seeking flexibility while building experience with a globally recognised logistics brand.
This position requires a valid UK driving licence and the flexibility to work a rotating shift pattern, including weekends and bank holidays. You will be a key point of contact in ensuring customers receive a professional and efficient service, even when faced with challenging or time-sensitive situations.
Success in this role depends on strong communication skills, a calm and confident approach, and the ability to work collaboratively within a team-oriented environment. You will be expected to handle enquiries professionally, support operational processes, and contribute positively to customer satisfaction.
DHL provides structured training, a supportive workplace culture, and the opportunity to develop valuable skills within the logistics and customer service sector. This role is well suited to individuals who are adaptable, customer-focused, and motivated to perform consistently to a high standard.
Applications are encouraged from candidates who meet the role requirements and are looking to secure a stable part-time position in Bristol with an established international employer.
Position: Customer Service Colleague
Job Type: Part Time
Salary: £13,780 per year
Location: Bristol
Role Overview
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Think you know DHL? Think again! We’re not just about delivering parcels. DHL Supply Chain is the world’s leading logistics company, providing top-notch ground handling services at numerous UK airports. Join us in our mission to deliver excellence in aviation logistics!
We’re now looking for a Customer Service Colleague to play an integral role at the heart of our operations, ensuring that every flight is a success.
A TYPICAL DAY MAY INVOLVE
- Checking passenger travel documentation at check-in area and boarding gate for acceptance
- Representing the airline and providing an exceptional level of customer service, making the passengers journey positively memorable
- Consistently delivering the highest customer service
- Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowances
- Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence
THIS ROLE WOULD SUIT PEOPLE WHO
- Hold a valid UK driving license (essential)
- Can work shifts, including weekends and bank holidays
- Are confident dealing with challenging situations
- Work well within a team and have excellent communication skills
- Are willing to attend a medical appointment
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
- To obtain a full airside ID, you must:
- Be able to provide five years’ address history
- Be able to provide five years’ reference history (employment/education/benefit claim/character)
- Pass a pre-employment Drug and Alcohol test
WHY JOIN US?
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
WHO WE ARE
We’re the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.
Application Process
Interested and qualified? APPLY NOW!
Application Deadline
Open until filled