An exciting opportunity is currently open at Pilot Group for a Customer Service Advisor in the ESL Department, based in Manchester. This role is ideal for someone with a strong background in customer service, excellent telephone and communication skills, and a keen eye for detail. The successful candidate will be highly organised and committed to delivering exceptional support to both clients and internal teams.
As part of a company that leads in smart, safe, and sustainable infrastructure solutions, you’ll be joining a forward-thinking team focused on innovation and service excellence. If you’re passionate about customer care and ready to contribute to energy-saving solutions, this could be the perfect next step in your career.
About Pilot Group
Pilot Group is a UK-based company providing smart, sustainable infrastructure solutions across commercial, industrial, and public sector environments. From EV charging and intelligent transport systems to energy management and air quality monitoring, Pilot Group helps organisations like Amazon, Tesco, and National Rail reduce carbon emissions and meet regulatory targets. With an average 40% reduction in energy use and 2–3 year ROI, Pilot Group is leading the way toward a carbon-neutral future.
Position: Customer Service
Salary: £25,000 – £26,000 a year
Job Type: Full Time, Entry Level
Location: Manchester
The Pilot Group – Customer Service
ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently.
The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them.
ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills.
The Role – Customer Service
The role will be working in our Customer Service Team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers.
Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration.
You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management.
The Perfect Candidate – Essential Skills Customer Service
- Excellent communication skills (including telephone skills)
- Organised
- Attention to detail
- Previous Customer Service experience
- Excel / data manipulation skills
Location (Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station)
Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow.
Recruitment Agencies;
The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV ‘sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, please visit the OFFICIAL WEBSITE
Application Deadline
Recruitment is ongoing