Customer Service Manager at Scot Removals Glasgow Limited

A wonderful role with exciting benefits is currently open at Scot Removals Glasgow Limited. The company is seeking a candidate with strong communication skills and experience in a previous customer service managerial role to fill the role of Customer Service Manager. Applications from qualified candidates are welcome including those seeking sponsorship.

Established in 2014, Scot Removals has earned a reputation as a reliable and professional moving company within Scotland. They cater to a broad range of relocation needs, from large-scale moves involving entire homes and offices to smaller relocations of just a few boxes or furniture pieces.

Scot Removals goes beyond basic transport, offering a comprehensive home removal service. This includes packing assistance, furniture dismantling and reassembly, ensuring a smooth and efficient transition for their customers.  Their team of experienced drivers and porters guarantees careful handling of belongings throughout the moving process.

Scot Removals prioritizes customer satisfaction, aiming to deliver a stress-free moving experience. Their commitment to comprehensive services, experienced staff, and customer care has solidified their position as a trusted partner for relocations across Scotland.

Position: Customer Service Manager

Salary: £38,000 to £40,000 per year

Job Type: Full Time

Location: Glasgow, Scotland

About the Role

Scot Removal Glasgow are seeking a Customer Service Manager to oversee our customer service team and ensure excellent service delivery. The ideal candidate will be responsible for managing day-to-day operations, resolving customer issues, and fostering a positive customer experience.

Main Duties

  • Analyse customer service data to improve processes and enhance customer satisfaction. We provide Home Removal services which is a stressful task for our clients. We need to provide a stress free removal service.
  • Manage and supervise the customer service team to ensure high performance.
  • Communicate with customers to address inquiries, complaints, and feedback effectively.
  • Provide leadership and guidance to team members to maintain a motivated workforce.
  • Fluent in English; excellent communication skills, can work and handle the tight deadlines and challenging situations.

Qualifications

  • Proven experience in a customer service management role.
  • Strong supervisory skills with the ability to lead and motivate a team.
  • Excellent communication skills to interact with customers and team members effectively.
  • Ability to analyse data and implement strategies for continuous improvement.
  • Multilingual abilities are a plus.

Benefits

  • Company pension
  • Employee discount
  • Gym membership
  • On-site parking
  • Sick pay
  • UK visa sponsorship
  • Work from home

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Interested and qualified candidates should CLICK HERE to apply

Application Deadline

Unspecified