Africope is currently looking for candidates with strong communication and problem-solving skills to fill the role of Customer Service Officer. This is a highly rewarding role that includes training and other benefits.
Africope’s origins trace back to a profound realization: Africa’s youthful demographic and burgeoning pool of skilled professionals represented a vast, untapped talent reservoir. The company’s founders, having firsthand experience with the challenges facing African professionals in the global job market, sought to create a platform that not only connected talent with opportunities but also challenged preconceived notions about African expertise.
Position: Customer Service Officer
Salary: Starting at $600
Job Type: Full Time
Location: Remote
About the Role
Africope are seeking customer relationship officers who excel in communication, demonstrate patience in challenging situations, and possess strong problem-solving skills to effectively address customer needs.
Main Duties
- Responding to customer inquiries via phone, email, chat, or social media.
- Resolving customer complaints and issues promptly and efficiently.
- Providing product or service information to customers.
- Processing orders, applications, refund and requests from customers.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Following up with customers to ensure their issues are resolved and their satisfaction is achieved.
- Escalating complex or unresolved issues to higher-level support or management.
- Keeping updated on product knowledge and company policies to provide accurate information.
- Managing and updating customer accounts and information.
- Collaborating with other departments to address and resolve customer issues.
- Conducting customer satisfaction surveys to gather feedback.
- Analyzing customer feedback to identify areas for improvement.
Eligibility
- Should be between 18 and 39 years old
- Demonstrate proficiency in the English language
- Hold citizenship or residency in an African country
- Graduated from an accredited University or Polytechnic
Benefits
- Fully remote work environment
- Competitive salary starting at $600
- 30 days of annual leave or vacation
- Health insurance for African residents
- Operational allowance for Devices and Internet
Selection Process
- Apply with the link below
- Evaluation: Selected applicants will be invited to participate in a comprehensive test-based evaluation.
- Verification: Credentials of candidates who passed the test-based evaluation will be authenticated.
- Incubation: Verified candidates join their three months program to assess their career level and sharpen their skills, receiving a monthly stipend of $400 during the training.
- Placement: Upon completing the training program, candidates will be inducted into the full-time workforce and have the opportunity to negotiate a competitive salary package
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should CLICK HERE to apply
Application Deadline
August 10, 2024