Customer Service Representative at Acentra Health

Do you have demonstrable experience in customer service? Do you possess excellent communication skills? If yes, then Acentra Health would love you to consider applying for its Customer Service Representative vacant role.

Modernizing the healthcare experience for priority populations requires a broader lens. Acentra Health’s diverse team of experienced leaders, clinicians, technologists, and industry professionals are redefining industry standards and expectations to support your program’s needs

Acentra Health’s team is stacked with experienced leaders, caring clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the industry. State and federal healthcare agencies, providers and employers turn to Acentra Health as their vital partner to ensure better healthcare and improve health outcomes. No other company can match the kind of collective expertise we bring to the table. Building on our unique proficiency and insight, we rapidly implement solutions that elevate the healthcare experience and accelerate better outcomes.

Everyone at Acentra Health is eagerly pursuing the best way forward to build solutions that solve our clients’ toughest challenges. In fact, they have built a culture that is fueled by passion and driven by purpose.

Position: Customer Service Representative

Salary: $17.00 – $17.25 per hour

Job Type: Full Time

Location: Remote (USA)

About the Role

Join our team as a Customer Service Representative and become an essential player in the vital prior authorization process. In this dynamic role, you will be the first point of contact for our customers, handling incoming calls with a blend of professionalism and care. Your day-to-day responsibilities will include responding to customer inquiries, resolving complaints, and fulfilling requests with precision and adherence to our strict internal policies and procedures.

Your role is not just about answering calls—it’s about creating a positive impact with every interaction. With your deep understanding of our organization’s services, you will be equipped to offer solutions and support that go beyond the ordinary, striving not only to meet but to exceed productivity and quality standards. This position offers the opportunity to develop your communication and problem-solving skills in a supportive and fast-paced environment. As part of our customer service team, your contributions will be key to maintaining the high level of customer service. If you are ready to take on a role that challenges and rewards you, enhancing our company’s commitment to outstanding customer support, we look forward to your application.

Main Duties

  • Develop and maintain a comprehensive understanding of internal policies, procedures, and services, encompassing both departmental and operational aspects.
  • Efficiently utilize automated systems for logging and retrieving information, ensuring accurate and timely data entry for electronic faxes.
  • Handle inquiries from customers or providers through various channels such as telephone, email, fax, or mail, delivering responses within specified turnaround times.
  • Respond to telephone inquiries and complaints promptly, accurately, and courteously, strictly adhering to standard operating procedures.
  • Engage with hospitals, physicians, beneficiaries, and other program recipients to facilitate effective communication.
  • Investigate and resolve customer problems, escalating challenging situations to the appropriate party when necessary.
  • Meet or exceed standards for call volume and service level as per department guidelines.
  • Initiate files by collecting and entering demographic, provider, and procedure information into the system.
  • Act as a liaison between Review Supervisors and external providers, fostering collaborative relationships.
  • Maintain detailed logs and document the disposition of incoming and outgoing calls, ensuring accurate record-keeping.


  • High School diploma or equivalent.
  • Completion of medical terminology course(s) is beneficial.
  • Minimum of 2 + years of customer service/telephone experience in a similar call center environment and/or industry.
  • Proficient verbal and listening skills, ensuring courteous and professional customer service
  • Effective PC skills, including proficiency in electronic mail, intranet, and industry-standard applications.
  • Fluent in English with clear telephone communication abilities.
  • Competent use of phone systems.
  • Strong research and investigative skills.
  • Familiarity with medical terminology is advantageous.
  • Adherence to confidentiality policies and procedures.
  • Ease in navigating and utilizing electronic equipment and systems.
  • Ability to multitask on a personal computer while engaging in telephone conversations.
  • Capability to work efficiently in a fast-paced call center environment.
  • Demonstrated ability to remain calm and courteous when handling challenging calls and requests.

Additional Qualifications (Nice to Have):

  • Successful completion of medical terminology course(s).
  • Knowledge of medical terminology and/or experience in the health insurance industry.
  • Bilingual proficiency in Spanish and English.


  • Comprehensive health plans
  • Paid time off
  • Retirement savings
  • Corporate wellness
  • Educational assistance
  • Corporate discounts, and more.

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

To learn more the role and the application process, interested and qualified individuals should kindly CLICK HERE to visit the official page

[ALSO CHECK]: Logistics Coordinator at Chicago Cornea Consultants, Ltd (Vacancy)

Related Posts