Customer Service Representative at AlgaeCal

Are you a great communicator looking to work remotely? AlgaeCal, a leader in multi-nutrient bone health solutions, is seeking a Customer Service Representative to join their team.

About the Company

AlgaeCal is a pioneer in natural bone health, offering clinically proven solutions that guarantee stronger bones through DEXA scan measurements. Backed by scientific evidence, AlgaeCal has solidified its reputation as a trusted name in the bone health industry.

The company was the first to popularize plant-based calcium, an innovative alternative to traditional limestone supplements. Independent clinical trials confirm that AlgaeCal’s full spectrum of plant-based minerals outperforms conventional calcium sources.

AlgaeCal has been at the forefront of introducing essential nutrients like vitamin K2, vitamin D3, and strontium for bone support. Their latest innovation, Triple Power Omega 3 Fish Oil, is a world-class anti-inflammatory product designed to target the root cause of osteoporosis.

What sets AlgaeCal apart is their guarantee of results. Unlike competitors, AlgaeCal backs their products with a promise of stronger bones, demonstrating their commitment to delivering real, measurable outcomes.

Join a company that’s dedicated to providing innovative, science-backed solutions for bone health.

Position: Customer Service Representative

Salary: Starting salary of $50,000

Job Type: Full Time

Location: Remote

About the Role

Do you enjoy helping people and want to feel supported in your work? If so, this is the perfect opportunity for you! Every day, concerned individuals reach out to the AlgaeCal helpline after receiving worrying news about their bone health. They’re fearful of fractures and the impact on their lives. But after speaking with you, their worries will fade, and they’ll feel reassured.

To best service our clients, our Customer Success Centre is open 7 days per week. Work schedules consist of five consecutive days and will be tailored to meet the business’s needs.  That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule. 

The time rotation we are looking to fill is 9am – 5pm PST.

Example shift rotation: Saturday to Wednesday or Tuesday to Saturday.

Main Duties

  • Acting as a knowledge base for customers inquiries with respect to our products and their bone health
  • Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal.
  • Supporting our customers through a variety of mediums (email, phone).
  • Processing orders and returns for customers.
  • Helping customers understand the results of their DEXA bone scans.
  • Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role.
  • But most importantly, setting our customers up for MAXIMUM SUCCESS

Qualifications

  • You’ve got a solid customer service background.
  • You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that aha moment – where they go from despair to hope.
  • You’re organized.
  • You’re humble. You think critically and creatively. You love to support and inspire others.
  • You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday.
  • You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities.

Benefits

  • $50,000 starting salary with the opportunity to increase rapidly as training targets are met.
  • A generous healthcare package
  • Monthly team events and activities
  • Flexible Stat Holidays with the option to bank days for later use
  • Monthly team lunches
  • Casual dress code
  • Supported professional development and continued learning through training and coaching.

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Interested and qualified candidates should kindly CLICK HERE to apply

Application Deadline

Open until filled