Alpha CX is hiring a Remote Customer Service Representative. The ideal candidate will have strong communication skills and proven experience in customer service.
About the Company
As a top-tier Business Process Outsourcing (BPO) company, Alpha CX specializes in delivering exceptional customer support across the e-commerce, fintech, and medical industries. Our team of experts is committed to providing high-quality customer interactions that drive satisfaction and loyalty.
Position: Customer Service Representative
Salary: $12,000 to $14,400 yearly ($1,000 – $1,116 monthly)
Job Type: Full Time
Location: Remote
Main Duties
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
- Supporting the sales team key planning and operations tasks to support the overall objective of the business.
- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Qualifications
- You have at least 1 year experience within a Customer Service or Sales Operations / Sales Support role, ideally within the Ecommerce / Marketplaces, IT Services and Other Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You are a self-starter and demonstrate a high level of resilience
- You pay strong attention to detail and deliver work that is of a high standard
Benefits
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Opportunity to make a positive impact
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled