A rewarding remote role has opened at Atlanta Concrete Company as they are currently seeking to hire a Customer Service Representative. Candidates who believe they have what it takes to thrive in this role should not hesitate to send in their applications.
Atlanta Concrete Company has been serving Atlanta since 2017, offering a wide range of concrete services including driveway repair, driveway replacement, decorative driveways, retaining walls, stonework, poured concrete, sinkhole repair, and more.
The company’s dedication to quality work and superior customer experiences has earned it numerous awards and honors, including 5 stars from Angie’s List and a five-star rating on Google.
Position: Customer Service Representative
Salary: $11 per hour
Job Type: Full Time
Location: Remote
About the Role
The company is hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Main Duties
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualifications
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should send their application and resume to [email protected]
Application Deadline
Unspecified