Capita is looking for a motivated and customer-focused individual with excellent communication skills and a background in customer service to join their team as a Customer Service Representative. This remote opportunity is perfect for someone eager to thrive in a fast-paced environment while delivering exceptional service. If you meet the qualifications and are passionate about making a difference, Capita wants to hear from you!
About Capita
Capita is a leading consulting, transformation, and digital services provider committed to delivering outstanding outcomes for its employees, clients, customers, suppliers, partners, investors, and society. The company is at the forefront of innovation, simplifying the connections between businesses and their customers, as well as governments and citizens.
Capita operates with a strong focus on responsible business practices, prioritizing integrity, social responsibility, environmental sustainability, and creating value for investors. With operations across the UK, Europe, India, and South Africa, Capita employs a talented workforce of 55,000 professionals across three divisions: Capita Experience, Capita Public Service, and Capita Portfolio.
Why Capita?
Capita is renowned for offering cutting-edge solutions that transform and simplify everyday interactions. By partnering with clients, the company provides valuable insights and advanced technologies to optimize operations and enhance customer experiences. Serving millions daily, Capita continues to redefine what’s possible for businesses and communities.
Capita Pension Solutions is a standout example of Capita’s dedication, offering comprehensive pension services to over 600 schemes and more than 6 million members across the UK. By leveraging expertise, technology, and tailored solutions, Capita Pension Solutions delivers exceptional services including pensions administration, data remediation, actuarial insights, and member communications.
Apply Today
Take the next step in your career with Capita, a company that values innovation, inclusivity, and customer-centric solutions. Apply now to become part of a team shaping the future of customer service.
Position: Customer Service Representative
Salary: £22,542 a year
Job Type: Full Time, 37.5 hours per week
Location: Remote, UK
About the Role
Capita Pensions Solutions are looking for Customer Service Representatives to join our pensions team on a permanent basis. You will work Monday to Friday, with shift patterns between the core hours of 8.30am to 6pm, there’s no evenings or weekends, for a salary of £22,542! If you’re the type of person who loves to support others and has call centre and/or customer service experience – then this could be the ideal role for you!
Our Pensions team deal with incoming calls from a wide range of members and their beneficiaries regarding their pension. You will be part of a specialist and knowledgeable team supporting with various pension enquiries. You will get involved in a wide variety of calls, it’s never a boring day here!
Main Duties
- Taking a high volume of inbound calls from a wide range of members and their beneficiaries
- After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
- Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment.
- Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
Qualifications
- Proven call centre experience.
- Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
- Great passion for customer service with the ability to resolve queries quickly and efficiently.
- Excellent attention to detail, with the ability to prioritise and use your initiative.
- Knowledge and experience of pensions (advantageous but not essential).
Benefits
- A competitive salary – £22,542 per annum
- 23 days’ holiday (rising to 27) with the opportunity to buy additional days
- Discounted insurance policies
- Company matched pension
- Life assurance
- 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
- Discounts on retails, socialising, health and wellbeing, travel and technology
- And much more..
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled