Customer Service Representative at CIPD

The Chartered Institute of Personnel and Development (CIPD) is hiring a Customer Service Representative with exceptional communication skills for a rewarding and impactful role. If you are passionate about making a difference and meet the job requirements, we encourage you to apply.

About the Company

For over a century, the CIPD has been at the forefront of championing better work and working lives. As the professional body for HR, Learning and Development (L&D), Organizational Development (OD), and all people professionals, CIPD is dedicated to: 

– Supporting organizations by focusing on people to drive success. 

– Enriching economies and societies through good work. 

– Leading with independent thought leadership and trusted advice. 

With a global community of over 160,000 members, CIPD offers valuable research, insights, and learning opportunities, fostering expertise in people, work, and change. As a leading voice advocating for good work, CIPD is committed to creating value for everyone. 

Apply today to join an organization that makes a meaningful difference in the world of work.        

Position: Customer Service Representative

Salary: £24,500 per year

Job Type: Permanent, Full Time

Location: Wimbledon (Flexible and Hybrid Working)

About the Role

Are you passionate about delivering exceptional customer service with great attention to detail? If you’re seeking your next Customer Services role and value the opportunity to work flexibly, we’d love to hear from you. Apply today!

As a Customer Services Representative, you’ll represent CIPD by handling inbound and outbound calls and emails, providing exceptional customer service to attract new customers, engage and retain existing ones, and build lasting relationships. This role focuses on identifying opportunities through each interaction to introduce and promote CIPD products and services, maximising customer loyalty and value.

Main Duties

  • Responding to customer enquiries with tailored advice and solutions, effectively aligning CIPD products and services to customer needs to optimise conversions.
  • Conducting various outbound calling campaigns—including membership, sales, and market research initiatives—to strengthen customer relationships, boost loyalty, and drive sales conversions.
  • Collaborating effectively with team members and internal and external contacts to deliver consistently high service levels, adhering to CIPD Customer Service Standards, internal processes, and external regulations.
  • Proactively gathering and documenting customer information, including service feedback and suggestions for new products, to identify trends and provide recommendations for improvement.
  • Utilising various computer applications to accurately input and update customer data, processing financial and other transactions promptly, and maintaining a reliable and comprehensive customer database.
  • Completing general administrative tasks, including generating customer letters to support enquiries, entering data, processing payments for memberships and courses, and registering participants in CIPD learning programs.
  • When required, attending off-site and evening events, such as customer open evenings and exhibitions, to provide in-person guidance and drive customer conversions.
  • Participating in the development and testing of new processes, systems, and technologies, offering feedback to ensure a customer-centric perspective

Qualifications

  • Proven experience in delivering high-quality customer service, demonstrating a customer-focused approach.
  • Proficiency in managing both inbound and outbound calls with skills in up-selling, cross-selling, and customer conversion.
  • Skilled in handling calls effectively, including questioning, listening, building rapport, and converting customer interest to product engagement.
  • Experience in outbound calls, specifically with up-selling and cross-selling techniques to maximise customer engagement.
  • Confident and concise communicator with an ability to clearly convey information both orally and in writing.
  • Ability to engage confidently with individuals at all levels and build positive relationships with colleagues and team members.
  • Competent in using internal IT systems for logging and accessing customer information, with an aptitude for adapting to new systems as needed.
  • Strong administrative abilities with attention to detail in processing data and transactions.
  • Strong team player with attention to detail and high accuracy in tasks.
  • Adaptable and responsive to changing priorities with a proactive, ‘can-do’ attitude.
  • Willingness to learn new skills and take on challenges, with a solution-focused approach to problem-solving.

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply

Application Deadline

Open until filled