Inizio Engage is looking for a talented individual with exceptional communication skills to become part of their team as a Customer Service Representative. If you possess the qualifications they seek, they encourage you to apply.
About the Company
As a leading healthcare and central function engagement partner, Inizio Engage combines strategic, commercial, and creative expertise to deliver outstanding results. Their recruitment team excels in sourcing top talent for Professional Services, Pharmaceutical, and Life Science industries across all sectors. With a strong local presence and a global reach, Inizio Engage is dedicated to helping candidates advance their careers and assisting clients in meeting their recruitment goals.
Position: Customer Service Representative
Salary: £26,000 per year
Job Type: Full Time
Location: Remote (UK)
About the Role
The ideal candidate will have a solid background in customer service and the ability to build rapport quickly. This fully remote, service-driven role requires a highly motivated individual who can work independently and is passionate about making a positive impact on patients’ lives.
Main Duties
- Establish and maintain strong relationships with customers in key accounts
- Delivering exceptional customer service and adapt to the needs of individual customers
- Provide appropriate patient educational support material and product information via hard copy or digital channels
- Understand the NHS environment, keeping up to date with any changes
- Prioritize time to ensure optimal coverage of appropriate health care professionals to meet/exceed KPI’s
- Anticipate potential barriers and look for solutions
- Updating of company CRM system with accurate call details
- Successful completion of all product & compliance training including any updates
- Strong collaborative working with Regional Sales Representatives on territory
- Plan and implement effective territory calling plans
- Proactive and innovative, sharing best practise and responsible for own learning in role
Qualifications
- Bachelor’s degree preferred or equivalent work related experience
- 2 years of work experience with the general public, customer service experience, all with a proven track record
- Excellent customer service skills
- Excellent communication skills and ability to build rapport
- Strong interpersonal and team work skills
- Persistence and disciplined self-management
- Ability/willingness to travel to meetings and conferences
- Detail oriented and able to problem solve
- IT proficient
- Flexibility, agility and the ability to demonstrate how you bring value to the team
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled