Customer Service Representative at Intrum

Intrum is seeking a Customer Service Representative with strong communication and organizational skills to join their team in a rewarding remote role. Applications are open to qualified candidates.

About the Company

Intrum, a leading credit management services provider across 20 European markets, plays a vital role in fostering a healthy economy by helping companies with debt collection and supporting individuals with late payments. With a workforce of around 10,000 professionals serving nearly 80,000 businesses across Europe, Intrum is dedicated to delivering top-tier services.

Intrum promotes a leadership-driven culture, encouraging all employees to actively contribute to the company’s success. Its collaborative approach and focus on meeting both client and customer needs are key to its achievements. Intrum’s core values—accountability, trust, and care—shape its employees’ actions, reinforcing its leadership ethos. These values are embodied in Intrum’s three leadership principles: Deliver Impact, Inspire Trust, and Embrace Growth.

By emphasizing these principles, Intrum continues to build a strong foundation for long-term success, making it an ideal workplace for professionals looking to grow and make a difference.

Position: Customer Service Representative

Salary: Starting at £23,850 a year

Job Type: Full Time

Location: Remote

About the Role

We’re on the lookout for fantastic Customer Service Representatives who will love speaking with people over the telephone and providing financial solutions to their queries to join us. You don’t have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have, is a friendly personality and excellent communication skills.

Main Duties

  • Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
  • Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt.
  • Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.
  • Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers.
  • Work 37.5 hours per week Monday-Saturday between the hours of 08:00 to 20:00 (weekdays) and 09:00 to 13:30 (one in four Saturdays) with varied shift patterns (which will be discussed with you).
  • Easily commute to our Reigate, Surrey office, this role is hybrid working in this location. You will be office based for the duration of your induction (Circa 8 weeks) and for a period of time after. Which gives you time to build relationships with the team and gain confidence in your role before remote working. So, expect to be office based after your induction initially for a few months, we will discuss individually with you when you are confident to commence hybrid working.

Qualifications

  • Fantastic with people after all you will be our first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome.
  • Positive attitude, self-motivated, enthusiastic individuals, who are ready to make a real difference.
  • Customer Service experience, whether that’s face to face or in a call centre environment. We’re interested in your excellent communication skills and ability to help customers.
  • Enjoy making decisions and connecting with people from all walks of life.
  • Able to use different systems, accurately reflecting conversations, and the outcome.
  • Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them.
  • Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you can communicate clearly with customers.

Benefits

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

  • Lifestyle Competitive starting base salary of £23,850 with OTE up to £27,427 (bonus paid monthly, subject to performance). 30 days holiday including bank holidays, with the ability to buy more/sell back. You can participate in gadget schemes, give as you earn charity donation schemes. Interactive subsides events are available. Access to a contributory workplace pension scheme. An extra day to celebrate your birthday. Fantastic hybrid work pattern where you can work a mixture of home and office.
  • Opportunities to grow: Structured and continuous training, weekly coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
  • Health: Access to private medical insurance, health cash plans, dental insurance, health assessments, life assurance, and more.
  • Wellbeing: Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme. Sociable working hours and breakfast and lunch snacks provided in the office.
  • Supportive, open and value-driven culture: Ethics. Dedication. Solutions. Empathy. Our values aren’t just words hanging in the reception. They guide us all on a daily basis. It’s what makes our culture inclusively open, inspiringly supportive and rich in diverse perspectives. It’s why Intrum is a natural home for people ready to make a difference. And it’s why people like you recognise this is the place to do just that.

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply

Application Deadline

Open until filled