Customer Service Representative at Modivcare

Modivcare is on the lookout for individuals with experience in customer service and who possesses excellent communication skills amongst other requirements to join them as a Customer Service Representative. Applications from qualified individuals are welcome.

Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation, remote patient monitoring, meal delivery, and personal and home care to enable greater access to care, reduce costs and improve outcomes

Position: Customer Service Representative

Salary: $12.50 per hour

 Job Type: Full Time

Location: Remote (West Virginia, USA)

About the Role

Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSR). You play a part in making a positive impact on members’ lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.

Main Duties

  • Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
  • Ensure all company procedures are followed
  • Ensure accurate trip data is input in our systems
  • Demonstrate a personal commitment to producing high-quality work
  • Refer unresolved customer grievances to designated department for further investigation and resolution
  • Multitask effectively and efficiently to extract necessary information from multiple systems
  • Review and educate members on our services and their insurance coverage.

Qualifications and Requirements

  • High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
  • Ability to directly hardwire to your modem
  • Required to have a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely.
  • Attend 100% of training, on camera for the first 30 days of employment.
  • High School Graduate or General Education Degree (GED)
  • 0-2 years of related experience
  • 6+ months contact center experience OR customer service experience
  • Strong organization skills, written, and verbal communication skills. All system documentation will be in English
  • Can type 35wpm or more
  • Answer a high volume of calls up to 100+ calls per day
  • Proficiency in Microsoft Office Suite
  • Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
  • Work overtime as required
  • Ability to work independently under general supervision Sound decision-making and problem-solving skills in a fast-paced environment.


  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post –Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!

NOTE: Must Live In West Virginia

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Interested and qualified individuals should kindly CLICK HERE to learn more about the role and to apply

Application Deadline


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