Neogen is hiring a Customer Service Representative to join their dynamic team. If you’re interested, keep reading to learn more.
About the Company
Neogen provides a comprehensive suite of solutions and services for the food processing, animal protein, and agriculture industries, playing a crucial role in protecting the global food supply while helping clients boost operational efficiency and productivity. Additionally, Neogen serves the companion and performance animal industries, as well as the life sciences and toxicology sectors.
Position: Customer Care Service Manager
Estimated Pay: £15 -£20.50 per hour
Job Type: Full Time
Location: Remote (UK)
Main Duties
- Responding to customer and sales rep enquiries regarding order and stock status updates in a timely manner, including prompt issuing of certificates of analysis, technical documents and shipping documentation and product back-order status updates.
- Inputting orders for testing and kit delivery.
- Liaising with other internal departments including logistics and admin to ensure timely order flow management.
- Working with internal sales and invoicing systems.
- Generating proforma invoices.
- Assisting with customer complaints.
- Creating new customer accounts – including issuing and receiving new application agreements, and liaising with relevant internal departments to ensure timely completion of customer supplier questionnaires.
- Have knowledge of, and when necessary participate in order taking and processing.
- Keeping up to date with new product launches and updates provided by marketing departments.
Qualifications
- You are fluent in English and French.
- Experienced in providing excellent customer support in a busy and dynamic environment.
- Excellent organizational and communication skills.
- Motivated, with the ability to prioritise your workload.
- Confident in the use of Microsoft Office systems.
- Understanding of France import regulations and requirements is highly desired.
- Previous experience or having an understanding in genomics or agriculture is advantageous.
Benefits
- Competitive salary
- Benefits linked holidays
- Contributory pension scheme
- Life insurance
- Share purchase scheme
- Subsidised private medical cover
- Cycle2Work scheme
- Employee assistance programme
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
September 12, 2024