Softhills is looking for a customer service representative with exceptional communication skills to join our client’s team. Qualified candidates are encouraged to apply.
About the Company
As a leading global e-commerce and technology company, Softhills Group operates across Nigeria, the USA, the UK, Canada, Ghana, Kenya, Tanzania, Uganda, and Zambia. We are committed to revolutionizing brand-consumer connections through innovative strategies and a diverse portfolio. Our success is driven by a highly skilled and experienced team that specializes in e-commerce and distribution. By leveraging deep industry knowledge and innovative approaches, Softhills Group excels in building and scaling brands within the competitive global market.
Position: Customer Service Representative
Salary Range: ₦300,000 to ₦450,000
Job Type: Full Time
Location: Lagos
About the Role
A leading ecommerce company in Lagos is seeking a Customer Service Representative to serve as a liaison, provide accurate product and service information, answer customer inquiries, and efficiently resolve any issues that arise with customer accounts.
Main Duties
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualifications
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to apply
Application Deadline
Open until filled