Looking for a flexible, work-from-home opportunity with a global leader in customer service? Teleperformance is hiring Remote Customer Service Representatives based in SLC to deliver top-tier support and seamless customer experiences.
This role is perfect for problem-solvers, great communicators, and customer-focused professionals who thrive in a fast-paced environment. As part of Teleperformance, you’ll receive comprehensive training, career growth opportunities, and the chance to be part of an award-winning team.
Ready to elevate your career with a company that values innovation and employee well-being? Apply today!
About Teleperformance
Teleperformance thrives on creating interactions that foster meaningful relationships. The company’s success is driven by its people, which is why it remains committed to cultivating growth, motivation, and professional development in the workplace. By continuously supporting employees, Teleperformance ensures they are empowered to excel in their careers.
Recognizing the value of providing the best working environment for top talent, Teleperformance has built a strong reputation as an employer that prioritizes employee well-being and engagement. This commitment has been acknowledged globally, with the company being named a Great Place to Work® in multiple countries and earning recognition on Forbes’ list of the 50 Most Trustworthy Companies in Western Europe. Additionally, Teleperformance was included in AON Hewitt Global’s Best Employers™ Program.
As one of the world’s largest private-sector employers, Teleperformance remains dedicated to employee satisfaction, ensuring a positive work culture that transforms passion into excellence.
Position: Customer Service Representative
Salary: £11.44 to £12,21 per hour
Job Type: Full Time
Location: Remote, UK
About the Role
We are an equal opportunities employer and we welcome applications from all suitably qualified persons
Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place.
There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances!
Want to know more, here are the details:
Job Overview –
Role: Customer Service Specialist
Site: WORK FROM HOME – UK Based
Start Date: From March 2025
Contract: Permanent
Hours: 40 hours per week.
Campaign opening hours are 8am and 7pm Monday to Friday and no weekend work.
NOTE: This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required.
Salary: £11.44 per hour (increasing to £12.21 from 1st April 2025)
Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 6 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).
A list of acceptable documents by address location can be found by accessing the links below:
Disclosure barring Service – England
Access NI Acceptable Documents – Northern Ireland
Disclosure Scotland Acceptable Documents – Scotland
Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
Responsibilities
- A typical day will see you working up to 9 hours per day (including unpaid – 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.
- You will start your day signing into your systems to make sure you are ready to take your first call of the day.
- You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.
- You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
Requirements
What do we need from you? People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets.
- The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift
- Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable.
Benefits
What will we give you? Well there’s plenty, where do we start?
- Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”.
- Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
- The chance to showcase your skills and fast track your career through our internal progression path.
- Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location
Anything else that we have to offer? Always, and just to name a few……..
- Employee Assistance Programme and Help at hand
- 24/7 access to a confidential counselling and information line, 365 days per year via the Help@Hand app
- Access to remote GP’s with an unlimited number of video consultations, each up to 20-minute sessions
- Access to online mental health support with registered therapists (subject to referral via the telephone helpline)
- Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns.
- Eye Care Vouchers
- Target driven incentives and Prizes
- Employee Engagement activities
- Perks at work WOW points including but not limited to:
- Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons, Sainsburys
- Hello Fresh – 65% off
- Cinema Perks – up to 44% off
- Samsung – 20% off
- HP – up to 40% off
- Virgin Media discounts available
- EE discounts available
- Look Fantastic – 22% off
- Fitbit – up to 20%
- Garmin – up to 40 %
- Expedia – up to 30%
- Com – up to 60%
- TUI discounts available
- Fragrance Shop – 16% off
- Free Online Fitness Classes on Thursdays
Required Documents
- CV/Resume
- Cover Letter
Application Process
Ready to join a great team? APPLY NOW!
Application Deadline
Open until filled