The House of Mercier is seeking Customer Service Representatives with strong communication skills to join our team in a fully remote position. If you excel at building connections and delivering exceptional service, we want to hear from you!
About the Company
At The House of Mercier, we adopt a lean approach—cutting unnecessary overheads to deliver high-quality service at a cost-effective rate. By focusing on what truly matters, we create meaningful and lasting relationships with our clients.
What Sets Us Apart
Our success is built on fostering a positive and nurturing work environment for our agents. We believe that happy, motivated team members are the key to delivering outstanding customer experiences. By investing in our agents, we:
– Provide the knowledge and tools needed to excel
– Encourage professional growth in a thriving workplace
– Prioritize employee satisfaction to ensure talent stays and succeeds
Join us to be part of a team where your skills are valued, and your growth is supported.
Apply Today to start your journey with The House of Mercier!
Position: Customer Service Representative
Salary Range: £11.39 per hour
Job Type: Full Time
Location: Remote, United States, Australia, Canada, New Zealand, United Kingdom
About the Role
The House of Mercier is excited to offer a position for a Customer Service Representative with no prior experience required. This is a fantastic opportunity for individuals looking to start their career in customer service while working remotely. As a part of our passionate team, you will receive comprehensive training and support to help you thrive in this role. If you have a positive attitude, a desire to learn, and a commitment to providing stellar service, we encourage you to apply!
Main Duties
- Engage with customers through various communication channels including phone, email, and chat to assist with their inquiries.
- Deliver exceptional service by identifying customer needs and providing prompt solutions.
- Document customer interactions accurately in our CRM system for tracking and follow-up purposes.
- Learn about our product offerings and company policies to inform customers effectively.
- Collaborate with team members to enhance the customer experience.
- Participate in training sessions and ongoing development to improve service skills.
Qualifications
- No prior experience in customer service is needed; full training will be provided.
- Fluency in English; additional languages are a plus.
- Strong communication skills with a focus on customer care.
- Ability to work independently in a remote environment.
- Positive attitude and a willingness to learn.
- Strong organizational and multitasking abilities.
- Access to a reliable internet connection and a quiet workspace for remote work.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled