Brand Media Marketing is seeking a motivated and detail-oriented Customer Service Representative (CSR) to join its team in a fully remote position. This is an excellent opportunity for individuals with a passion for delivering outstanding customer support in a dynamic, fast-paced environment.
The ideal candidate will have excellent communication skills, both verbal and written, along with strong organisational and multitasking abilities. Proficiency in Microsoft Office is essential to manage day-to-day administrative tasks and client interactions efficiently.
This remote CSR role offers flexibility and the chance to be part of a growing company where customer satisfaction is at the heart of everything. Join Brand Media Marketing and help provide exceptional service experiences from the comfort of your own home.
Position: Customer Service Representative (CSR)
Salary: £29,880- £30,500 a year
Job Type: Full-Time
Location: Remote
Responsibilities
- Contact assigned leads, complete online/phone surveys in a timely and efficient manner.
- Provide outstanding customer service via phone, email, and other communication channels.
- Follow scripts, when conducting client surveys, and submit accurate records of completed surveys.
- Collaborate with team members to optimize scheduling efforts.
- Handle inquiries and resolve customer issues promptly and professionally.
- Adhere to company policies and procedures to ensure consistent service delivery.
- Conduct administrative meetings with new clients and staff as assigned.
- Process payments for sales made as instructed by management.
- Audit completed work of clients to ensure that required quality standards, regulations, and procedures are being followed.
Requirements
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office and other relevant software.
- Ability to work independently and as part of a team, and yet maintain confidentiality.
- Attention to detail, and ability to identify errors that could pose risks.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified? APPLY HERE
Application Deadline
May 16, 2025