Spectrum Storage Group is offering a paid internship opportunity for a Customer Service Representative Intern to join its team in August 2025. Based in London SE1 with hybrid working, this role is ideal for individuals eager to gain real-world experience in a dynamic customer-facing environment.
The Ideal candidate will be a positive, confident, and communicative individual with a proactive attitude and the ability to build rapport with clients. You must be fluent in English and demonstrate excellent verbal and written communication skills, strong attention to detail, and the ability to connect empathetically with people from all backgrounds.
This internship offers valuable exposure to professional customer service operations and provides the platform to develop key workplace skills while working with a forward-thinking organisation in the storage and logistics sector.
Kickstart your professional journey with Spectrum Storage Group and gain the tools for a successful career in client relations and customer experience.
Position: Customer Service Representative Intern
Salary: £17,888 – £25,397 a year
Job Type: Full Time
Location: London, Hybrid
ABOUT Spectrum
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox’s 28 self-storage facilities (and counting!), and LOVESPACE’s innovative tech-enabled storage and collection service, we can serve just about any storage need, anywhere in the UK. We’ve been changing the way people move and store stuff for the last decade and we continue to build smart tech to make it easier for people to move and store stuff on their terms.
The Opportunity
We are growing and looking to bring good people across departments to help us continue this path. As a Customer Service Representative – Intern, you will play a crucial role in providing essential administrative support to ensure the smooth operation of our business.
The Role
Variable working days on rotation
- Monday to Friday
- Tuesday to Saturday
Variable hours days on rotation
- 9:00 – 18:00
Hybrid working pattern :
4 days in the Office work – Monday, Tuesday, Thursday and Friday for hands-on experience
1 days remote
Salary: National Minimum Wage
£17,888.00 to £23,795.20 pa – pro-rata.
Location: Borough
Borough station – 5-minutes’ walk
London Bridge station – 10-minutes’ walk
Responsibilities will include:
- Providing exceptional customer experiences across various communication channels (phone, email, live chat).
- Ensuring accurate tracking of all packages and couriers for precise data.
- Enhancing conversion rates by addressing inquiries and highlighting service benefits to potential customers.
- Contributing to a seamless digital and doorstep service.
- Acting on customer feedback to improve overall service quality.
- Collaborate with the operations team to ensure timely delivery of boxes.
- Building LOVESPACE’s reputation through positive reviews and referrals.
- Maintaining up-to-date and accurate customer accounts.
What are we looking for?
The candidate’s values will be aligned with the company’s:
- Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service.
- Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement.
- Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences.
- Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem-solving.
The candidate will demonstrate and have the following attributes:
- Positive, confident & communicative individual who shows initiative and is confident in dealing with clients
- Engaging, with the ability to connect and empathise with people from all backgrounds
- Fluent in English with excellent writing and communication skills and attention to detail
- Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision
- A creative and resourceful problem solver with tons of initiative
- An unwavering desire for continuous improvement and innovation
- Flexible to changing working hours depending on volume
Requirements
Eligible to work in the UK
What is in it for you?
This internship offers a well-rounded experience, providing skills in communication, data management, administration, teamwork, adaptability, sales exposure, professionalism, and problem-solving.
Skills acquired through the Internship are easy to add to your CV.
- Customer Service: Cultivated excellent communication skills to deliver outstanding customer service.
- Data Management: Proficiently tracked and managed precise box and courier data, contributing to efficient data management.
- Administration: Provided crucial administrative support, ensuring the accuracy of financial and customer records.
- Team Collaboration: Collaborated seamlessly with the Operations team to facilitate timely box delivery.
- Professionalism & Problem Solving: Demonstrated a commitment to professionalism while showcasing our services. Responsibly managed customer accounts and honed problem-solving skills by effectively addressing queries.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, please visit the OFFICIAL WEBSITE
Application Deadline
August 11, 2025