We are hiring a dedicated and professional Customer Service Representative to join our fully remote work-from-home team. This role is perfect for individuals who are confident communicating on the phone with members, colleagues, and management and thrive in a fast-paced, technology-driven environment.
As a Customer Service Representative, you will use your adaptability and proficiency with online systems to deliver accurate, efficient, and friendly support. You should have a strong ability to multitask across multiple systems while maintaining high attention to detail. A genuine passion for problem-solving, curiosity, and eagerness to learn are essential to succeed in this role.
This position offers the opportunity to enhance your customer service skills, work flexibly from home, and contribute to a dynamic team dedicated to delivering outstanding support to members. If you are motivated, tech-savvy, and enjoy helping others, this is the perfect opportunity to grow your career in remote customer service.
Position: Customer Service Representative
Salary: £26,900.00 per annum.
Job Type: Full Time
Location: Remote
Overview
We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?
We’re currently seeking a home-based Customer Service Representatives to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. With coverage across all main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days!
The role is a permanent full-time 40hour per week position and the salary is £26,900.00 per annum.
The position is fully home based. Our Clubhouse team provides 24/7 support to ECC customers. This role involves working shifts scheduled between 8:00PM and 8:00AM, up to five shifts per week across Monday to Sunday, however some flexibility may be required.
What you can expect from Enterprise Car Club:
- Career and development opportunities
- Preferential membership rates
- Tailored training program
- Part of a global contact centre team
- On-going support and coaching
- Fun virtual team environment
If you are tech savvy and passionate about delivering great service hit the apply button today!
Responsibilities
- Provide exceptional customer service to Car Club members, primarily by telephone but also over email and chat
- Resolve helpdesk queries relating to members accounts in a timely and satisfactory manner
- Provide technical support to members
- Compliance with company policies and internal processes
- Using initiative and decision making skills to perform a variety of duties
Qualifications
- Passion for problem solving and investigating solutions for members
- Attention to detail with a curious mind and desire to learn
- Ability to work in a fast-paced environment. You can expect to spend 95% of your time supporting members during peak seasons.
- Ability to identify risks and take appropriate action
- Confidence communicating on the phone with members, colleagues and management.
- Adaptability in using online systems and new technology
- Strong ability to multitask using varied systems and processes
- Process driven skill set that thrives when multitasking
- Basic car knowledge is desirable but not essential
- Enjoys working within a virtual office where fun and teamwork rules!
Key (minimum) requirements – Personal
- Working 8-hour shifts 5 days a week Monday- Sunday.
- Must operate a Windows device and be able to hardwire connect to your router (Wi-Fi not permitted)
- Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
- Strong PC skills and technical aptitude
Application Process
Application Deadline
Open until filled