Do you have excellent communication, organizational, and attention-to-detail skills? Do you have prior experience in a telephone-based role? If so, Hays wants to hear from you! They are currently recruiting a Customer Service Representative for a client in Manchester. This is a remote position, offering flexibility while contributing to a dynamic team. Apply today!
About the Recruitment Agency
Hays is a leading global recruitment expert specializing in qualified, professional, and skilled talent. With approximately 11,100 employees worldwide, the company partners with both clients and candidates to drive success in the workforce.
Since its establishment in 1968, Hays has evolved, revolutionizing the recruitment model from ‘Advertise & Apply’ to ‘Find & Engage,’ allowing for large-scale headhunting in white-collar specialisms. The company’s balanced, scalable, and diverse platform offers unparalleled expertise and flexibility, enabling swift responses to client needs and contributing to the success of businesses and the communities they serve.
Position: Customer Service Representative
Salary: £24,900/annum
Job Type: Full Time
Location: Remote
About the Role
Your new company
Large financial service company in Manchester.
Your new role
- You will be handling calls from customers, dealing with a variety of queries in regards to their account and actioning accordingly. This will mainly be inbound calls from existing customers looking to update, amend policies or make payments.
- You will also need to make calls to customers who have missed payments, understand their situation and collect payments where suitable in line with regulations.
- You will have access to confidential information and will need to ensure you are working in line with data protection and company policies.
- You will need to cross-check customer details making sure files are kept updated and accurate, chasing for missing information or inconsistencies.
Qualifications
- You will need previous customer service experience in a telephony based role and be customer driven.
- You will need to show experience in going above and beyond for customers and have excellent communication skills and a professional manner.
- It is crucial you have PC literacy and excellent attention to detail. Due to the nature of the role you will need to be flexible to assist with other teams in peak periods and be used to handling high volumes of calls.
Benefits
- Permanent job
- Full time hours on a rotational shift pattern basis, Monday-Friday 9am till 5:15pm and a 1 in 4 weekends.
- Full training program and continual support
- After training hybrid working is offered
- Competitive salary and benefit package
- Offices based in vibrant area of Manchester city centre
- Team incentives and activities
Required Documents
- CV/Resume
- Cover Letter
Application Process
Find out more about the role and apply by visiting the official website
Application Deadline
Open until filled