Customer Service Representative

Manpower is actively seeking a Customer Service Representative with exceptional communication skills to join the dynamic team of one of their esteemed clients. If you meet the required qualifications, we encourage you to apply today!

About the Recruitment Company

For over 75 years, Manpower has been a global leader in employment solutions. Leveraging cutting-edge recruitment technology and a personal, human touch, we connect talented individuals with top employers across industries and continents. 

At Manpower, we go beyond filling roles; we create opportunities that foster growth and help craft career success stories. As a trusted bridge between candidates and employers, we are committed to empowering individuals to achieve their dream roles while enabling businesses to discover world-class talent. 

Driven by the visionary spirit of ManpowerGroup, we continuously innovate to help individuals and organizations thrive in today’s ever-evolving workforce landscape. 

Don’t miss this opportunity to advance your career. Apply now to join a team where your skills will shine!     

Position: Customer Service Representative

Salary: £13.50 an hour

Job Type: Full Time

Location: Remote

About the Role

Manpower are looking for a highly experienced Customer Service Representative to work for our client based in Leominster.

Monday – Friday

£13.50 per hour

10am – 3pm (minimum of 20 hours a week)

Part Time (temporary for 3 months minimum)

Fully remote (must live within a 40 mile radius of Leominster)

The client is an extremely supportive, work focused, small group of individuals outperforming the industry with their output and surpassing their competitors with their service accuracy and superior products. This creates a very positive environment and a sense of pride to be involved such a company

Main Duties

  • Respond to customer communications or queries and resolve any issues. To include the provision of information such as price & availability of stock, product information, delivery information, account information
  • Communicating with customers regarding their requirements such as lead time, site contact details, scheduled delivery days
  • Use the company’s CRM system to manage all day to day contact and project activity
  • Maintain and develop day to day and strategic information in all of the company’s systems
  • Work with all relevant staff members to target 100% accuracy in all key communications such as sensitive subjects or mass mailings
  • Assist other staff members in tasks where they need to communicate information to the customers
  • Deal with complaints from customers for delays, lost or damaged items, picking errors, manufacturing faults
  • Distribute internally non-compliance reports to detail complaints and their subsequent actions
  • Actively seek to increase the company’s sales with proactive outbound relationship management and product awareness broadcasts
  • Assist the accounts department in certain aspects of credit control
  • Prepare and distribute reports monthly in relation to sales figures, trends and notable changes such as customers gained and lost

Qualifications

  • 4+ years of customer service/administrative/business background
  • Strong reading and writing skills
  • Data input accuracy to 995 out of 1000 keystrokes
  • SAP, Sage, Quickbooks or Xero experience required. Or alternatively, a highly integrated bespoke ERP systems
  • Ability to manage own work load and work independently
  • Going above and beyond to support the business
  • Tasks are office based and travel will be minimal although in certain cases it may be mutually beneficial to visit the customers, suppliers and the warehouse
  • Must have a home work station big enough for 2 monitors, a desk phone, headset with docking station, keyboard and mouse (provided and installed by our client)

Benefits

  • Competitive salary and performance-based bonuses.
  • Flexible working hours to accommodate your schedule.
  • Paid training and ongoing professional development opportunities.
  • Access to health benefits and wellness programs.
  • A supportive, remote-first work culture that values your input.
  • Opportunities for career growth within a growing, innovative company.

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply

Application Deadline

December 9, 2024