A client of Thomas Brown Recruitment is seeking a Customer Service Specialist to join their remote team on a fixed-term contract. This work-from-home opportunity is perfect for individuals with at least one year of customer service experience or equivalent skills, who are passionate about delivering exceptional support.
Candidates must have a minimum of five GCSEs (Grade C or above), including Maths and English. This role offers the flexibility of remote work while providing the chance to enhance customer service skills in a dynamic, professional environment.
Apply today and take the next step in your customer service career!
About the Recruitment Agency
Thomas Brown Recruitment values the service it provides to clients.
The team is trained to deliver outstanding levels of service in every aspect of the business, with great service at its core.
Thomas Brown Recruitment takes pride in offering a comprehensive range of services, supported by an experienced team of professional recruiters across various industry sectors to ensure effective delivery.
With a straightforward, honest, and no-nonsense approach to recruitment, Thomas Brown Recruitment is committed to matching the right people with the right roles—making the hiring process as seamless and effective as it should be.
Position: Customer Service Specialist
Salary: £24.000 to £27.000 a year
Job Type: Full Time
Location: Remote, UK
About the Role
The Customer Service Representative will be responsible for providing high-quality support to customers, independent sales partners, and distributors. This role involves handling inquiries regarding product orders, account management, and general customer service concerns. The successful candidate will maintain a strong understanding of company policies, procedures, and product offerings to ensure customer satisfaction and business growth.
Main Duties
- Promptly and accurately execute transactions and respond to customer inquiries.
- Process order entries, account openings, returns, and commission-related requests.
- Provide clear and accurate information about products, promotions, and business opportunities.
- Support independent sales partners by guiding them through company policies and helping them grow their businesses.
- Recognize service or product referral opportunities to enhance customer experience and business expansion.
- Assist other departments with customer-related tasks and projects as needed.
Requirements
- Minimum of five GCSEs (Grade C or above), including Math and English.
- At least one year of experience in a customer service role or equivalent skills.
- Ability to multi-task efficiently in a dynamic environment with changing priorities.
- Strong problem-solving skills with the ability to de-escalate challenging situations.
- Experience in a customer-focused, phone-based environment.
- High attention to detail and accuracy
- Minimum six months of experience using online platforms and Microsoft Office Suite.
- Fluency in English; bilingual in Bulgarian is a plus but not essential
Preferred (if applicable):
- Experience in the health, beauty, or network marketing industry.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, kindly visit HERE
Application Deadline
Open until filled