Click London welcomes applications for the role of Customer Success Advisor — a fully remote position ideal for individuals who thrive on organisation, precision, and people-first support.
With at least one year of experience in administrative or customer service settings, the successful candidate will demonstrate excellent communication skills, both written and verbal. This role suits someone who is naturally detail-oriented, organised, and able to maintain clarity and focus in a fast-paced, evolving environment.
As part of Click London’s client-facing team, the Customer Success Advisor will support users through every step of their journey, ensuring a smooth experience and efficient resolution of queries. The role offers a rewarding opportunity to contribute to client satisfaction and long-term success within a growing, collaborative company.
Position: Administrative Assistant
Salary: £23,000 – £25,000 a year
Job Type: Full-Time
Location: Remote
About the Role
Join Click Media Group– A Fast-Growing Property Marketing Brand That Brings Homes to Life
At Click Media Group, we’re more than just a property photography agency. We’re visual storytellers dedicated to helping estate agents and homeowners showcase properties at their very best. Based in London, we combine cutting-edge visuals with a customer-first approach, helping our clients attract buyers and accelerate sales.
As we continue to grow, we’re looking for an organised, people-focused Customer Success Advisor to join our vibrant team and become an integral part of our customer journey.
What You’ll Do
As a Customer Success Advisor, you’ll be the first point of contact for our valued clients and contractors. You’ll ensure bookings run smoothly, onboarding is thorough, and that every interaction reflects our commitment to excellence. You’ll work closely with the Operations Manager, helping maintain and improve our high service standards.
Your Responsibilities Will Include:
- Managing daily client and contractor requests with professionalism and empathy
- Coordinating booking schedules and ensuring accurate, timely follow-up
- Overseeing the collection and delivery of marketing materials
- Onboarding new clients, clearly capturing their specific needs
- Managing their first three bookings and handing over key details to internal teams
- Monitoring output quality from contractors and escalating feedback where needed
- Keeping internal databases updated and well-organised
What We’re Looking For
You’re someone who thrives in a fast-paced environment, loves solving problems, and genuinely cares about delivering great service. You’re proactive, detail-driven, and you communicate with clarity and warmth.
Skills & Experience:
Required:
- Minimum 1 year of administrative or customer service experience
- Strong written and verbal communication skills
- Highly organised with exceptional attention to detail
- Ability to plan, prioritise and manage your own workload
- Confident handling objections and resolving issues
Preferred:
- Experience in the property or estate agency sector
- Familiarity with CRM systems and remote tools
Personal Attributes:
- Self-motivated and resourceful
- Structured and solutions-focused
- Collaborative and a strong team player
- Passionate about service excellence
Why Join Click London?
We offer a dynamic, friendly work culture where your voice matters and your growth is supported. You’ll have the chance to shape how we deliver success and work with a team that values collaboration, creativity and continuous improvement.
Perks & Benefits:
- Work-from-home flexibility
- Casual dress code
- Company pension
- Regular team socials and events
- Supportive training and onboarding
- No weekend shifts
Our Values
Integrity & Passion
We’re driven by pride in our work and operate with honesty and accountability.
Success Comes Together
We collaborate internally and externally to help everyone win.
Customer Focus
We centre everything we do around our customers’ goals and needs.
Diversity & Inclusion
We create a respectful, inclusive space where every team member is valued.
Kaizen
We’re constantly improving – seeking smarter, better ways to work and deliver results.
Ready to Apply?
If you’re ready to bring energy, structure, and heart to a role where no two days are the same. We’d love to hear from you.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this remote role, please CLICK HERE
Application Deadline
Open until filled