A remote opportunity is available for a Customer Success Advisor to join a growing SaaS company focused on delivering excellent customer experiences. This role is ideal for candidates with experience in customer-facing positions who enjoy helping users succeed, solving problems, and building strong professional relationships in a fast-paced digital environment.
The successful applicant will support customers by providing clear guidance, resolving enquiries, and ensuring users gain maximum value from software solutions. Strong communication skills, organisation, and a supportive, people-focused approach are essential, along with the ability to manage multiple tasks while working collaboratively within a small remote team. Previous experience within SaaS or software environments is desirable, and candidates should be comfortable adapting quickly and working independently when required.
This fully remote position offers an opportunity to develop a long-term career in customer success while gaining valuable experience within the rapidly expanding technology sector.
Position: Customer Success Advisor
Job Type: Full Time
Salary: £25,397.00-£29,597.00 per year
Location: Remote
About Us
Mentor Software provides digital tools for organisations delivering Children’s Services across the UK. Our platform helps teams work more efficiently, evidence impact, and ultimately improve outcomes for vulnerable young people..
We’re a small, supportive, mission‑driven team, and we’re growing.
The Role
We’re looking for a Customer Success Advisor to support our Customer Success Manager and help our clients get the most from Mentor.
You’ll play a key role in onboarding, training, communication, and renewals. This is a great opportunity for someone who enjoys helping people, solving problems, and building strong customer relationships.
Key responsibilities
- Support the Customer Success Manager with day‑to‑day customer communication
- Assist with onboarding and deliver introductory training sessions
- Monitor customer engagement and carry out proactive check‑ins
- Prepare renewal documentation and help track retention activity
- Maintain accurate customer records in HubSpot
- Gather customer feedback and share insights with the wider team
- Support case studies, reviews, and other advocacy projects
What We’re Looking For
Essential:
- Experience in a customer-facing role, ideally within SaaS/software
- Strong communication skills and a supportive, people-focused approach
- Highly organised, able to manage multiple tasks and priorities
- Comfortable working collaboratively within a small, fast-moving team
- Familiarity with CRM systems (HubSpot preferred)
Desirable:
- Experience in Children’s Services, local authorities, or adjacent sectors
- Experience delivering training or onboarding
- Interest in customer journeys, adoption, and continuous improvement
Why Join Us?
- Work in a mission-led organisation making a real difference
- Supportive, collaborative team culture
- Opportunities to develop skills in Customer Success and SaaS
- Flexible remote working
- A role where your work directly impacts frontline services
Application Process
Application Deadline
Open until filled