Spottitt is hiring a Customer Success Manager with exceptional communication skills. If you’re qualified, apply today for this rewarding opportunity.
About the Company
Spottitt specializes in satellite-derived geospatial analytics that empower power, utility, infrastructure, and environmental operators to drive digital transformation. Our solutions enhance asset reliability while optimizing operational and maintenance costs. With our innovative product, Spottitt Metrics Factory, and a dedicated team, we’ve earned industry recognition and client trust. As a leader in carbon-neutral, satellite-based geospatial analytics, Spottitt is committed to making this technology accessible and cost-effective for organizations of all sizes, supporting sustainability initiatives across the globe.
Position: Customer Success Manager
Salary: Competitive
Job Type: Full Time
Location: Oxford, UK
About the Role
Spottitt, with offices in the UK, Poland, and soon in the US, is seeking a Service Excellence Manager to join our UK team. In this key role, you’ll step in for CEO Lucy Kennedy and lay the foundation for a dedicated service delivery team that complements our strong technical and commercial teams.
As the Service Excellence Manager, you will be the essential link between Spottitt’s sales, technical delivery teams, and our external suppliers, clients, and partners. You will oversee all active contracts, driving the implementation of advanced project delivery tracking and automation systems. Your efforts will significantly enhance Spottitt’s delivery capacity, aligning with our revenue goals and company objectives (OKRs). This role reports directly to CEO Lucy Kennedy.
Main Duties
- Support the achievement of the service delivery aspects of Spottitt’s company OKRs for 2024 and beyond.
- You are the first member of our future Service Delivery team that reports into the CEO, and as such you must be a self starter able to define and implement the work processes that this group will use.
- You ensure that the service delivery needs of new and returning clients are properly captured and handed over by sales. That the entire service delivery process and quality is tracked and the client kept informed.
- You will develop the use of Trello and other tools alongside the integration of service delivery metrics into our Spottitt daily management dashboard.
- Work with the sales and marketing teams to track and improve our Net Promoter Score and bring sales back in to capture follow on sales
- You will live and breathe Spottitt’s passion for automation and drive to constantly improve the quality of our services and service delivery for a global client base.
- Work with the Spottitt Product Manager to identify and feed back service improvements and new service opportunities
- Work closely with the rest of the team to ensure that Spottitt always does its best to meet our customers current and future needs
Qualifications
- You have experience of Trello or some other well known team/project/task management software
- You have excellent written and spoken communication skills in English and feel comfortable handling customer objections and issues
- You are comfortable talking with and resolving issues with customers for whom English is not their native language.
- You feel comfortable multi-tasking, jumping from topic to topic, and collaborating with colleagues to resolve delivery scheduling issues and changing priorities.
- You have a track record of improving and automating delivery processes
- You are very organised and task orientated
- You have an understanding of the use, types, value and complexities of geospatial data
- You have experience using QGIS or some other well known GIS software package
- Professional with Google Workspace tools such as Slides, Docs and Sheets
Benefits
- We offer you a challenging, full time or part time role in a company at a crucial point of growth and expansion. Applicants able to work 32 hours a week, or more will be seriously considered.
- We offer competitive remuneration linked to experience and an Employee Share Option Plan so you can also share the rewards! Additionally, you will receive other benefits, which include a pension plan, 25 days holiday plus bank holidays and support for the achievement of agreed professional development goals.
- The Ideal candidate would at a minimum have the growth potential to lead a growing Service Delivery Team and potentially be future COO materials. Furthermore, we offer you an interesting group of professional and collaborative colleagues based in the US, UK and Poland with extensive and broad knowledge.
- Some travel between the technical teams and clients based out of the UK and EU may help you to do your job better. Spottitt employees all have the right to flexible home/office working.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Applicants must click on the Apply button and submit either a short ‘pitch video’ or cover letter in which you introduce yourself, explain your interest in the role and why you are our perfect candidate (2 minutes max.). We are very curious about you, your achievements within the world of business development, and what you still look to achieve as part of the Spottitt team. Interviews will be completed by mid Sept. The desired start date is Nov 2024
Candidates from any location are invited to respond
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled