Defense.com is on the lookout for a proactive and personable Customer Success Representative to join its fully remote team. This role is tailor-made for professionals with 1–3 years of experience in customer success, onboarding, or account management, who thrive on building strong client relationships and delivering exceptional service.
As a key player in our customer success team, the ideal candidate will possess excellent communication and relationship-building skills, with the ability to understand client needs and guide them through our cybersecurity solutions with confidence and clarity.
This is a chance to be part of a cutting-edge tech company protecting businesses worldwide. If you’re passionate about customer satisfaction and want to grow in a fast-moving digital environment, Defense.com offers the platform and support to elevate your career.
About Defense.com
Defense.com™ is the world’s first cybersecurity SaaS platform to combine advanced security tools with expert human insight. Built by a team of engineers, analysts, and compliance specialists, it unifies pen test results, SIEM alerts, training scores, and phishing data into a single, clear threat landscape. Each threat is automatically prioritised, tracked, and paired with actionable remediation guidance—empowering faster, smarter security decisions.
At Defense.com, we’re on a mission to simplify cybersecurity. Our all-in-one platform helps organizations of all sizes protect their data, meet compliance requirements, and respond to threats—quickly and confidently. We are growing fast and looking for passionate individuals to join our journey.
Position: Customer Success Representative
Salary: Competitive
Job Type: Full Time
Location: Remote
About the Role:
We’re looking for a proactive and detail-oriented Customer Success Representative based in the UK. In this role, your primary focus will be conducting service reviews and coordinating onboarding activities to ensure our customers get maximum value from the Defense.com platform.
Responsibilities
- Lead regular service reviews with customers to assess satisfaction, identify opportunities, and address challenges
- Coordinate and manage smooth onboarding experiences for new customers, ensuring they are set up for success from day one
- Act as the bridge between customers and internal teams, capturing feedback and ensuring follow-up on action items
- Maintain accurate records of customer interactions, onboarding progress, and service outcomes using CRM tools
- Collaborate closely with Sales, Product, and Support teams to drive a seamless customer journey
What We’re Looking For
- 1-3 years in a customer success, onboarding, or account management role (B2B SaaS or cybersecurity experience is a plus)
- Excellent communication and relationship-building skills
- Organised, with strong time-management and coordination abilities
- Tech-savvy and comfortable learning new tools and platforms
- Based in the UK and available for occasional in-person team meetings or client visits if needed
What We Offer
- Competitive salary and benefits package
- Fully remote working environment
- Opportunities for growth and professional development
- A mission-driven company culture focused on innovation, collaboration, and trust
Join Us
If you’re passionate about delivering great customer experiences and want to play a key role in helping businesses stay secure, we’d love to hear from you.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified? Please visit the OFFICIAL WEBSITE to apply
Application Deadline
Recruitment is ongoing