Customer Success Specialist at Pikkii

Pikkii is looking to recruit an individual with experience in customer service and possess excellent verbal and written communication skills to join their team. If you fit the description below, Pikkii would be absolutely delighted to hear from you.

Pikkii is a team of friendly designers and creatives with a shared vision: to create products that make people smile and are kind to the planet. Since 2016, Pikki has been dedicated to designing and crafting items that bring people closer together. The company’s meaningful gifts and fun games are designed to bring joy and laughter, foster emotional connections, and create special memories.

Position: Customer Success Specialist

Salary: $1400.00 – $1800.00 per month

 Job Type: Full Time

Location: Remote

About the Role

At Pikkii, you won’t just be a cog in a machine like at so many companies. You’ll be a key player in growing the business and learning lot to develop both yourself and your career.

They seeking someone who loves dealing with people – someone who’s super organised, dynamic, motivated and willing to learn and develop, who can use their own initiative, come up with solutions to problems, and who is always looking to improve things. This is a really varied role where you’ll be getting involved in a wide range of tasks, but always with a core focus on delighting customers, both new and existing, by providing an incredible customer experience that makes them return again and again. Your job is to make our customers LOVE us!

You’ll also have the opportunity to flex your creative muscle, working with the whole team to come up with and influence ideas for great new products which you’ll see go from initial idea to product on the shelf.

You will be professional and have confidence in communicating with potential clients, building relationships, managing projects and problem-solving.

You’ll be ambitious and looking to grow in the role, building towards more senior positions in the business in time as the company grows.

Pikkii is based in London, so regular working hours are 9:30 AM – 6 PM UK time, but we’re happy to flex these hours if needed.

Main Duties

  • Delight customers and clients at every touch point to ensure customer retention and foster long-term relationships.
  • Implement creative strategies to attract new customers and convert prospects into active clients.
  • Secure and manage orders for both new and existing accounts.
  • Provide exceptional service across all Pikkii sales channels.
  • Ensure efficient processing and delivery of orders.
  • Develop and manage the Customer Relationship Management (CRM) system.
  • Update and maintain sales channels with relevant product information.
  • Communicate with warehouses and manage stock in various locations.
  • Organise product samples for key customers.
  • Utilise systems and technology, including AI, to streamline and automate processes.
  • Create innovative marketing campaigns to acquire new accounts.
  • Manage social media posting activities.
  • Conduct presentations of company products and services to current and potential clients.
  • Prepare detailed quotations for key accounts.
  • Support customer-facing events, trade shows, and exhibitions (both UK and international).
  • Process customer orders and handle invoicing, credits, and payments.
  • Gather customer insights and feedback to enhance service, delivery, and new product development.
  • Conduct quality checks on product and service delivery.
  • Perform market research and surveys to inform business strategies.
  • Prepare and present weekly sales reports for analysis.
  • Do other tasks as required

Requirements

  •  
  • Experience in customer service
  • Excellent verbal and written communication skills
  • Tech savviness – you need to be able to pick up new software quickly
  • Passion for creating systems and processes to make tasks more efficient, for example using software / tech / AI to automate things
  • Proficiency in Google Sheets (or Excel)
  • Familiarity with Google Suite tools like Gmail, Drive, and Calendar
  • Some international travel may occasionally be required (tradeshows, head office) – a full valid passport is essential
  • Sales experience
  • Experience working with a CRM
  • Experience with sales channels including Shopify, Amazon, etc.
  • You are a perfect match for this role if you:
  • Love connecting with people and enjoy every interaction.
  • Keep the vibes positive, leaving no room for negativity.
  • Is someone people can rely on, always honest and dependable.
  • Take charge when needed, figuring things out with your own ingenuity.
  • Keep things neat and organised, never missing a detail.
  • Manage your time like a pro.
  • Bring passion and a “let’s do this” attitude to your work.
  • Stay hungry for success, motivated, and focused.

Benefits

  • $1400 – $1800 per month*
  • Full-time & fully remote – work remotely from anywhere you prefer!
  • Opportunities for growth
  • PTO: 20 days per year

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

The hiring process for this position will include the following steps:

  1. Completing the application form
  2. Recording a short video introduction of yourself.
  3. If shortlisted, completing test tasks.
  4. Attending video interviews to discuss your previous experience and the new role in more detail.

IMPORTANT: Only candidates from Eastern Europe and South Africa are eligible to apply for this role 

Interested and qualified individuals should kindly CLICK HERE to learn more about the role and to apply

Application Deadline

Unspecified

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