BPP Education Group is seeking a motivated and detail-oriented Customer Support Administrator Apprentice to join its Assistive Solutions team in London. This apprenticeship is ideal for individuals with a passion for delivering excellent customer service, strong communication and problem-solving skills, and an eagerness to develop their professional skills in a supportive environment.
While prior customer service experience is an advantage, it is not essential, as full training will be provided. Candidates should be comfortable using CRM systems and other digital tools to manage client interactions efficiently.
This role offers the opportunity to gain valuable hands-on experience while working towards a recognised qualification. Upon successful completion of the apprenticeship, there may be the chance to progress into a permanent position within the team, offering a clear pathway for career growth within the education and assistive solutions sector.
Position: Customer Support Administrator Apprentice
Salary: £18,000 / year
Job Type: Full Time
Location: London
About the Role
Customer Support Administrator with Assistive Solutions
Hours Per Week: Monday to Friday 8:45am to 5:15pm (37.5 hrs less the OTJ training)
Short Description:
Are you a great communicator who loves helping people and solving problems? Do you have a genuine passion for supporting others, especially those with disabilities? We’re hiring a Customer Support Administrator to be the friendly, reliable voice our customers count on.
Duties to include:
- Handle phone and email inquiries with empathy and professionalism.
- Take payments and send secure payment links.
- Accurately log all customer interactions.
- Collaborate with other departments to resolve issues.
- Stay informed on our services and help improve customer experience.
- You’ll be working closely with people with disabilities, providing support that truly makes a difference in their day-to-day lives.
Future Prospects:
Upon successful completion of the apprenticeship, there may be the opportunity to join the team on a permanent basis.
Employer Description:
We are a mission-driven social enterprise dedicated to helping individuals work and study more effectively. With decades of experience and a deep understanding of assistive technology, we have supported tens of thousands of people in achieving greater productivity and academic success.
As a Disability Confident employer, we are proud of our diverse and inclusive team, who deliver personalised support tailored to each person’s unique needs. We specialise in providing high-quality training, needs assessments, assistive equipment, and software, all designed to empower individuals with the tools they need to succeed.
Working closely with Student Finance and government-funded support services, we are committed to modernising DSA (Disabled Students’ Allowance) provisions and delivering improved outcomes across the board. We operate within prescribed service levels and frameworks, ensuring cost-effectiveness and accountability for every service we provide.
At our core, we believe that everyone deserves the opportunity to reach their full potential—with the right support, at the right time.
Training Provided:
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Duration: 18 Months
Skills Required:
- Strong communication and problem-solving skills
- Prior experience in customer service (a plus)
- Comfortable using CRM systems and digital tools
- Organised, empathetic, and able to multitask with ease
- Patience, understanding, and a respectful approach to diverse needs
Qualifications Required:
- 5 GCSEs Including English and Maths Grade 4 and above
Other Information:
- Pension
- Equipment purchase at cost
- EA scheme via Health Assured
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, please visit HERE
Application Deadline
Recruitment is ongoing