Golden Charter Funeral Plans is seeking a Customer Support Advisor with a passion for helping people and a strong track record of delivering exceptional customer satisfaction. The ideal candidate will possess excellent relationship-building skills, with the ability to collaborate effectively with others to achieve shared goals. Attention to detail and the ability to manage your own workload while meeting tight deadlines are crucial for this role. This hybrid position is based in Glasgow City Centre, offering a great opportunity to join a dedicated team at a leading provider of funeral plans.
About Golden Charter Funeral Plans
Golden Charter is an FCA-regulated company with over 30 years of experience in the funeral planning industry, making it one of the UK’s leading funeral plan providers. The company helps individuals plan their funerals, easing the burden on families during difficult times. Working in partnership with over 2,900 branches of independent funeral directors, Golden Charter offers more choice than any other provider in the sector. With around 200 staff across the country, the company’s head office is based in Glasgow.
Position: Customer Support Advisor
Salary: £24,000 per annum
Job Type: Full Time
Location: Glasgow (Hybrid Working)
About the Role
Benefits: Health cash plan, £500 flexible benefits allowance, 6% employer pension contribution, annual bonus scheme and many more!
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping customers? If so, we’d love to hear from you! It’s an exciting time to join us as we continue to embark on an exciting growth and transformation journey.
What’s in it for you?
Our head office is in Glasgow City Centre however we understand the importance of work life balance and believe that flexibility is key. We want to support our colleagues to do their best work, have a good work life balance and work flexibly whilst staying connected and getting the job done. Our focus is on delivering exceptional service to our customers and achieving our business objectives—regardless of location.
Along with flexibility, we offer lots of perks and benefits including a health cash plan, flexible benefits allowance, on-site masseuse, Employee Assistance Programme and mental health first aid, enhanced family friendly leave and retail discounts.
What you’ll be doing:
- As a Customer Service Advisor, you’ll be responsible for responding to calls and emails from a variety of sources including customers, funeral directors and colleagues.
- You’ll update funeral plan provisions with customer information and carry out administrative duties such as the preparation of paperwork for the finance team.
What we’re looking for:
- We’re seeking individuals with a passion for helping people and a track record of delivering excellent customer satisfaction.
- You’ll have excellent relationship building skills with the ability to work co-operatively with others to achieve a common goal.
- Attention to detail is key in this role, as is the ability to work to tight deadlines and manage your own workload.
If you’re excited about contributing to our growth and becoming part of a collaborative team, apply now!
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, visit the official website
Application Deadline
April 21, 2025