Lloyds Banking Group is seeking motivated and customer-focused Customer Support Advisors to join its Birmingham team, with the flexibility of hybrid working. This is an excellent opportunity for individuals passionate about helping people, delivering outstanding service, and starting or growing a career in the UK financial services sector.
No previous banking experience is required, as full training and a comprehensive six-week induction programme will be provided. The key qualities needed are strong communication skills, a positive attitude, and the ability to listen carefully, understand customer needs, and provide effective solutions.
This role offers a clear career pathway within one of the UK’s most established financial institutions. With structured training, ongoing support, and opportunities for progression, it is a fantastic chance to develop valuable skills while contributing to a customer-first organisation known for its commitment to service excellence.
Position: Customer Support Advisor
Salary: £25,000 – £25,200 per year
Job Type: Full Time
Location: Birmingham, Hybrid
Description
WORKING PATTERN: Full-time
START DATE : 17/11/25
Salary: £25,000 increasing to £25,750 after 6 months in role
We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level
Shift Pattern Early Riser
- Start times between 7am and 9am and end times between 3 pm and 5pm
- Maximum of 5 out of 7 days (based on a Monday-Sunday week)
- Maximum of 50% weekend days over a 4 week period
Do your best work. Live your best life – and help others do the same.
Life moves fast, and our customer support roles do too. That’s why we offer flexible working patterns crafted to help you balance your career with what matters most.
As a Customer Support Advisor, you’ll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you’ll make banking easier. Support from a great team and access to the tools and training required for success are available.
Grow Your Career with Our Skill Progression Framework
Ready to take your career to new heights? From day one, you’ll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.
Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Whether you’re starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.
Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.
What we need from you
- A passion for helping people – You’ll listen, understand, and find solutions.
- A strong emphasis on great service – You’ll always strive to provide outstanding support to customers.
- A willingness to learn – No banking experience? No problem as full training will be provided over a six-week period.
We put you first, so you can put our customers first.
Join us, and you’ll have access to benefits that support your wellbeing, finances, and future:
- Hybrid role with homeworking from completion of training and vital checks
- A generous pension contribution of up to 15%
- Annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and lifestyle benefits
- 22 days’ holiday (increases over time) plus bank holidays
- Wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Our newly upgraded Colmore Row site facilities…….
- Working café with roof terrace
- Fitness Space
- Active travel facilities & changing rooms
- Games area
- Equipped kitchenettes with fridge, microwaves, hot/cold taps
- Contemplation rooms
- Wellness rooms
- Good travel networks
- Rest areas
- Great collaboration spaces
- Events space
Be part of something bigger.
At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.
We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.
Ready to make a difference? Apply now to explore this exciting opportunity!
Please note: Our vacancies often attract a high volume of interest and may close earlier than expected. We recommend submitting your application as soon as possible to avoid disappointment.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Application Process
VISIT HERE TO APPLY FOR THIS ROLE
Application Deadline
October 10th, 2025