Moorepay is seeking a Customer Support Advisor to join its remote team. This role is perfect for individuals with previous experience in customer service or advisory roles, though it is not essential.
As a Customer Support Advisor, you will provide exceptional support to Moorepay’s clients, ensuring they receive the highest level of service and assistance. The ideal candidate will be professional, empathetic, and solution-oriented, with a passion for helping customers.
About Moorepay
Moorepay is a united team with one crucial mission: making payroll and HR easy. The company achieves this by providing user-friendly software and quality services to thousands of UK businesses. Whether clients choose to manage payroll and HR in-house or outsource it to Moorepay, the company ensures that businesses are well-supported. Most importantly, Moorepay takes the stress out of compliance, making it completely worry-free.
Founded in 1966, Moorepay is accredited and recognized by leading organizations, including the CIPP’s Payroll Assurance Scheme and HMRC. The team consists of highly experienced, qualified professionals who are passionate about their work. With an ‘Excellent’ rating on Trustpilot, Moorepay is trusted by businesses to handle their payroll and HR needs with care and expertise.
Position: Customer Support Advisor
Salary: £17.08 – £22.57 an hour
Job Type: Full Time/Part Time
Location: Remote
About the Role
We are seeking a dedicated and enthusiastic Client Advisor to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. As a Client Advisor, you will play a pivotal role in assisting clients with their needs, ensuring satisfaction, and fostering long-term relationships. This position requires a proactive approach to problem-solving and the ability to analyse client requirements effectively.
Responsibilities:
- Engage with clients via phone and other communication channels, providing outstanding service and support.
- Utilise phone etiquette to create a welcoming atmosphere for clients.
- Help customers understand how best to use their Moorepay Software to support their business needs.
- Analyse client feedback and needs to recommend appropriate products or services.
- Communicate effectively with clients ensuring clarity and understanding.
- Working in a team alongside other Customer Support Advisors to ensure customer’s payrolls are managed timely, accurately, and securely.
- Answering customer queries about the Moorepay systems via Zendesk and telephone within service level agreements, striving for customer advocacy and first contact resolution.
- Collaborate with team members to share insights and improve overall service delivery.
Requirements:
- Previous experience in a customer service or advisory role is preferred.
- Multilingual abilities are highly desirable, particularly fluency in English.
- Strong data entry skills with attention to detail.
- Proven ability to analyse information and communicate findings effectively.
- Experience in upselling or cross-selling products is an advantage but not essential.
If you are passionate about delivering exceptional client experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Client Advisor.
Required Documents
- CV/Resume
- Cover Letter
Application Process
If you are looking for an exciting remote opportunity with a leading payroll and HR provider, APPLY TODAY
Application Deadline
Open until filled