CRS Recruitment is seeking a dedicated and enthusiastic Customer Support Agent to join a fast-growing and innovative fintech client. This is an exciting opportunity for individuals passionate about delivering exceptional customer service while working in the dynamic financial technology sector
About the Client
The client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibility innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.
Position: Customer Support Agent
Salary: Up to £26,000 a year
Job Type: Full Time
Location: Remote, UK
About the Role
This is a unique opportunity to join a small, but rapidly expanding team. The role will involve first-line support via email, live chat and social media. You’ll get involved with many individual and team projects. Your input and ideas into the development of the product will also be welcomed in this exciting opportunity to be part of a fast-growing financial inclusion FinTech.
Qualifications
Who you are as a Customer Support Agent – Fintech
- Minimum of 2 years’ experience working for an online member support team (Fintech and/or startup preferable)
- Experience working with Helpscout or Zendesk, live chat is a must
- Quick learner and eager to make a difference
Benefits
- Annual bonus
- £500 annual learning fund
- 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house
- Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should kindly CLICK HERE to learn more and apply
Application Deadline
Open until filled