Are you passionate about providing excellent customer support and making a difference? RNIB is seeking a dedicated Customer Support Assistant to join its team in a remote, part-time role.
The ideal candidate will have strong communication skills and be confident using PCs and digital systems. Experience in complaint handling, problem-solving, and delivering solutions efficiently is highly valued. A positive, organised, and customer-focused attitude is essential to provide outstanding service and support to RNIB’s clients.
This part-time, home-based position offers flexibility, the opportunity to work within a respected national organisation, and the chance to develop valuable skills in customer service while contributing to meaningful work.
Position: Customer Support Assistant
Salary: £12.63 per hour
Job Type: Part Time
Location: Remote
Job description
Location: Remote
Hours: 15 per week
Contract type: 10 week placement
Salary: £12.63 per hour (Real Living Wage)
Join RNIB as a Customer Support Assistant!
Are you passionate about delivering outstanding service and making a real difference? RNIB is looking for a proactive Customer Support Assistant to join our Telemarketing team. You’ll be the friendly voice and helping hand for our supporters and customers – resolving queries, handling feedback and ensuring every interaction is positive.
What you’ll do:
- Respond to supporter and customer queries with care and professionalism
- Spot trends in feedback and help drive improvements
- Work closely with your team to ensure every issue is resolved fairly
What you’ll bring:
- Strong communication and PC skills
- Experience in complaint handling and problem-solving
- A positive, organised, and customer-focused attitude
If you’re ready to help shape a better experience for people with sight loss, we’d love to hear from you!
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
For more information on our available benefits, please visit our Benefits of Working at RNIB page.
How to Apply
If you’d like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification
Application Process
To apply for this role, please visit the OFFICIAL WEBSITE
Application Deadline
January 11th, 2026