Customer Support at Community Phone

Community Phone is on the lookout for individuals with experience in customer service to fill the role of Customer Support. The successful candidate must be a skilled multitasker and an excellent conversationalist, among other required qualities. If you believe you are what they are looking for, kindly send in your application.

Community Phone, a venture-backed Y-Combinator graduate, is on a mission to revitalize the phone industry by prioritizing customer respect and human connection. Frustrated by the industry’s lack of humanity, they strive to provide a secure, spam-free experience with no hidden fees or complex contracts. Their vision is for technology to enhance, not replace, human interaction.

Leveraging their technical expertise, Community Phone combines the flexibility of VoIP with the reliability of cellular networks, bringing this advanced functionality to existing landlines. Launched two years ago, their revolutionary product has seen a quadrupling of their customer base year-over-year.

This remarkable 400% growth in recurring revenue for 2022 has fueled their expansion from a 17-person team to over 70. Their impressive client list includes major brands like KFC, AT&T, state and local governments, General Motors, and countless homes across America. Fueled by their growth and eager to expand their team, Community Phone seeks individuals who share their passion for creating delightful customer experiences within a supportive and collaborative work environment.

Position: Customer Support

Salary: $6 per hour

Job Type: Full Time

Location: Remote

About the Role

Community Phone are looking to expand our support team and hiring Customer Support Representatives who love to delight our landline users.

Main Duties

  • Track customer concerns, identifying trends, and driving calls
  • Work Cross-Functionally to remove customer obstacles
  • Ensure every customer has an extraordinary experience
  • Understand why customers wish to cancel and working on solutions to keep customers satisfied
  • Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues


  • Calm Under Pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
  • Kind to your core
  • Able to Adapt quickly to change
  • Excellent in both Verbal and Written Communication skills
  • A Skilled Multitasker and Organizational by nature
  • Experience with Zendesk, Hubspot or similar technology


  • We are hiring globally and paying $6/hour as a base salary with additional commission potential

[ALSO CHECK]: Telephone Sales Representative at Zentro Remote Jobs

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

To learn more the role and the application process, interested and qualified individuals should kindly CLICK HERE to visit the official page

Related Posts