MasWorth Ltd is seeking a motivated Customer Support & Digital Marketing Assistant to join its team remotely, working from home on a flexible part-time schedule of 16–20 hours per week. This role is ideal for candidates with previous experience in customer service across e-commerce, online retail, hospitality, or similar environments, as well as experience using digital platforms or online systems.
Applicants with less formal experience but strong written communication skills, digital aptitude, and relevant transferable skills are also encouraged to apply. The successful candidate will provide excellent customer support while assisting with digital marketing initiatives, helping to drive engagement and enhance the company’s online presence. This position offers a competitive salary, flexible working arrangements, and the opportunity to grow professionally within a dynamic, remote-friendly organisation.
Position: Customer Support & Digital Marketing Assistant
Job Type: Part Time
Salary: £12.21ph
Location: Remote
Company description
We are a UK-based, fast-growing e-commerce brand specialising in premium natural food products, focused on delivering certified health benefits and outstanding customer experience. As demand continues to grow, we are expanding our team and investing in customer service and digital content excellence.
Job description:
Our company is looking to employ a UK based Customer Support & Digital Marketing Assistant.
This is a brand-new role, offering the successful candidate the opportunity to play a key part in shaping customer experience processes and supporting ongoing digital marketing activity.
The role is remote (work from home), part-time (16–20 hours per week) with flexible scheduling. Salary is competitive and dependent on experience, with a performance-related bonus.
Key Responsibilities
- Respond to customer emails, including order tracking, returns, and product queries, with a focus on delivering an excellent customer experience
- Liaise with our external digital marketing agency to support the creation and updating of content and product listings
- Update and maintain product descriptions, pricing, FAQs, and website content
- Assist with social media content updates and basic visual assets
- Identify recurring customer issues and provide feedback to improve processes
Required Experience
- Previous experience in customer service within e-commerce, online retail, hospitality, or similar environments
- Experience using online platforms or systems
- Applicants must have the right to work in the UK
- (Candidates with less formal experience but strong written communication and relevant skills will still be considered.)
Essential Skills:
- Excellent written English and verbal communication
- Customer service experience (e-commerce, retail or hospitality, online support)
- Basic social media awareness
- Canva / basic design skills
What We Offer
- Flexible part-time hours
- Fully remote UK-based role
- Training, support, and clear onboarding
- Opportunity to grow with the business and increase responsibilities over time
- A chance to make a real impact in a growing e-commerce brand
Application Process
Interested and qualified candidates should VISIT HERE TO APPLY
Application Deadline
Open until filled