Are you an excellent communicator with experience in customer service? Are you seeking a rewarding role where your contributions truly matter? If so, Via might have the perfect opportunity for you!
About the Company
Via is at the forefront of TransitTech innovation, developing technology that is transforming global mobility. Our mission is to shape the future of shared, dynamic public transportation, reducing carbon emissions, decreasing reliance on private vehicles, and providing accessible, efficient, and affordable transit solutions for everyone. With the acquisition of Remix, Via has become the leading provider of the first end-to-end TransitTech solution for cities and transit agencies. Our world-class software, service design, and operational expertise are fundamentally changing how people move across the globe.
Why Choose Us?
At Via, we believe in collective progress and are dedicated to creating a diverse, inclusive, and authentic workplace. We value unique experiences and encourage applications from individuals whose backgrounds may not perfectly align with traditional job descriptions. Your diverse perspectives, identities, and experiences are invaluable to our team.
Position: Customer Support Representative
Salary: €14 per hour
Job Type: Full Time
Location: Remote
About the Role
As a Customer Support Agent, you will play a crucial role in managing daily transit operations across Germany. You’ll be the primary point of contact for live troubleshooting, working closely with operations, support, and product optimization teams to enhance our services. Expect thorough training in operations, technology management, and on-demand mobility. As we continue to expand throughout Europe, you’ll join a growing team and gain hands-on experience in the fast-paced mobility industry.
Main Duties
- You will ensure the smooth daily operation of our services by providing telephone and email support
- You will work shifts that fit into your life and of course receive appropriate shift bonuses for night time work, Sundays or public holidays
- You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
- You will care for customer satisfaction and making sure that issues are resolved
- You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly
Qualifications
- You speak fluent German (at least C1 level) and have knowledge of the English language
- You are a good communicator and able to always find the right tone in different contexts
- You enjoy providing advice and support over the phone
- You remain calm even in stressful situations and are able to develop creative solutions in real time
- Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service
- You’re passionate about our mission to enable accessibility to mobility and reduce the world’s carbon footprint
- You are technology-savvy and enjoy working with modern IT tools.
Benefits
- 100% work from home, as long as you’re based in one of these countries: Germany or England. If you prefer to work onsite, we have lovely offices in London and Berlin
- State of the art hardware for you to perform your work worry free
- The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
- €14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work
- 25 days of vacation in England, 30 in Germany.
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified candidates should CLICK HERE to learn more and apply
Application Deadline
Unspecified