Bitfinex is seeking a Customer Support Specialist to join their fully remote team in the UK. The ideal candidate will have a strong background and deep interest in Finance, Mathematics, or Statistics, and a passion for providing exceptional support to users in the fast-paced digital asset space. This role offers the opportunity to work with a leading platform in the cryptocurrency industry, assisting customers with their inquiries and ensuring seamless experiences.
If you’re looking to combine your analytical skills with customer service, this is the perfect role for you.
About Bitfinex
Bitfinex, inspired by the transformative power of Bitcoin, is dedicated to enabling individuals to transact and interact freely and effortlessly on a global scale. The company is committed to building cutting-edge technology that supports seamless, secure transactions and interactions worldwide. As the digital asset space evolves rapidly, Bitfinex remains agile and forward-thinking to keep pace with continuous technological innovation. The platform offers state-of-the-art digital asset trading services for both users and global liquidity providers, ensuring high-quality, efficient solutions in an ever-changing market.
Position: Customer Support Specialist
Salary: From £11.90 an hour
Job Type: Full Time
Location: Remote, (London, UK)
About the Role
How We Work
We’re on a mission to create the most innovative and industry-leading cryptocurrencies exchange.
Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.
We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.
Responsibilities
- Effectively handles inquiries and requests from corporate and professional traders
- Continuously upgrade skill sets
- Lead by example to demonstrate full ownership of outstanding customer service
- Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
- Cross-team interactions
Job Requirements
- You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
- Experience and a deep interest in working with Finance, Mathematics or Statistics
- Good understanding of trading and derivatives markets
- Strong analytical ability
- Experience in customer relations, ability to handle requests and inquiries is essential
- Excellent communication skills in English
- Passionate about cryptocurrency and blockchain world
- Detail-oriented
- Security and privacy focus
- Familiar with Office Suites (especially Excel)
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this role, visit the official website
Application Deadline
Open until filled