FFAIR is looking for a Customer Support Specialist to join its innovative team, providing top-tier assistance to exhibitors and event professionals. This remote role is ideal for a tech-savvy professional with experience in CRM systems (HubSpot preferred) and support desk/ticketing systems for managing customer interactions and resolving issues efficiently.
As part of an award-winning company specializing in event solutions, the successful candidate will play a key role in ensuring a seamless customer experience. Strong problem-solving skills, attention to detail, and a passion for delivering exceptional support are essential.
Join FFAIR and be part of a team that is transforming the exhibitor journey worldwide. Apply today!
About FFAIR
FFAIR: Innovating the Exhibitor Experience in the Events Industry
FFAIR is an award-winning team of designers, developers, and event professionals dedicated to enhancing the exhibitor journey. With a specialized focus on the events industry, the company brings a clear vision, deep industry relevance, and a passion for driving innovation in the sector.
Drawing from first-hand experience in exhibitions, FFAIR understands the challenges exhibitors face—from navigating multiple suppliers to managing complex forms and missing key information. Recognizing these frustrations, the team set out to create a seamless, frictionless experience that simplifies the exhibitor journey.
Today, FFAIR supports hundreds of events worldwide, ranging from conferences featuring Fortune 500 sponsors to political conventions and large-scale trade shows with thousands of exhibitors. With a commitment to efficiency, clarity, and innovation, FFAIR continues to transform the way exhibitors engage with events.
Position: Customer SUPPORT Specialist
Salary: £25,000 to £27,000 a year
Job Type: Full Time
Location: Remote
About the Role
Location: Although this is a fully remote role, occasional meet ups in Northern Ireland may be required. Therefore we are only accepting candidates based in Northern Ireland.
9 am – 5 pm, Monday – Friday working hours
Rapidly growing tech product company
About FFAIR:
FFAIR’s mission is to Make Exhibiting Easier. Now trusted by over 100 events teams and businesses, FFAIR has become known as a platform that saves precious resources whilst allowing fledgling events to scale efficiently at speed.
Job Overview:
As a Customer Support Specialist at FFAIR, you will play a crucial role in assisting our customers with any technical or user issues they may encounter while using our platform. Reporting to the CXO, you will be the first point of contact for customers, assisting them with FFAIR’s features and functionalities and working with our internal teams to ensure their issues are resolved quickly and effectively.
Job Responsibilities:
- Respond to customer queries in a timely and accurate manner through multiple communication channels.
- Use our support desk to raise and manage support tickets to track and resolve customer issues efficiently.
- Work closely with the technical team to investigate and resolve technical issues.
- Maintain accurate customer records in our CRM system, ensuring all interactions and issues are logged and tracked.
- Become a FFAIR product expert, enabling you to provide knowledgeable support to our users.
- Assist with maintenance of FAQs and knowledge base articles to support our users.
- Work collaboratively with the team to continuously improve support processes, contributing ideas and feedback for greater efficiency.
- Manage your own workload effectively to meet targets and ensure all customer needs are addressed promptly.
- Manage multiple tasks and prioritise work effectively in a fast-paced, remote environment.
Qualifications
- Technical knowledge.
- Experience with using a CRM system (HubSpot preferred but not required) to manage customer interactions and data.
- Experience using a support desk/ticketing system for tracking and resolving customer issues.
- Experience learning a technical product.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and professionally.
- Strong technical aptitude.
- G-Suite experience is preferred but not required.
- Excellent problem-solving skills,
- Ability to work independently and manage your own workload, while also being an effective team player.
Our Mantra:
- Appreciation, honesty, and collaboration are at the core of our values. We foster a close-knit team and encourage learning and innovation.
Interview process:
Phone screen with Lisa (CXO) – 15 Minutes
Interview with Adam (CEO) and Lisa – 60 Minutes
Required Documents
- CV/Resume
- Cover Letter
Application Process
Interested and qualified applicants should CLICK HERE
Application Deadline
Recruitment is ongoing