Customer Support Virtual Assistant at Brand Empire Production Limited

An exciting and rewarding role has opened at Brand Empire Production Limited as the company is currently on the lookout for a Customer Support Virtual Assistant. Applications are welcome from candidates who fit the description below.

Brand Empire Production is a world-leading agency in video production and marketing. With an e-commerce background, the agency excels in creating viral videos and advertising products and services to their full potential.

Over the past few years, Brand Empire Production has worked with many big brands and companies, building trust and gaining extensive experience. The agency’s main focus is on product videos, where it holds expertise, but it also creates a wide variety of other videos including explainer videos, animation videos, event videos, music videos, and more.

No task is too challenging for Brand Empire Production; the agency brings client visions to life. With affordable prices, high-quality service, innovative ideas, and fast production times, Brand Empire Production is dedicated to building brands to the top.

Position: Customer Support Virtual Assistant

Salary: $550 fix + Bonus commotion can be up to +1000 USD per month depending on your performance and sales

 Job Type: Full Time

Location: Remote

About the Role

Brand Empire Production is looking for a Customer Support Virtual Assistant with experience. This is a remote role and the successful candidate will be required to work for 8 hours per day, 6 days a week (Sunday off, 4 hours on Saturday). Time Zone for this role is UTC +2 (Croatia time), and shift timing is from 8:00 am to 4:00 pm.

Main Duties

  • You will be responsible for providing exceptional support to our customers, managing sales inquiries, troubleshooting customer problems with handling our products, preventing and resolving disputes on PayPal and Stripe, processing orders, and creating shipping labels.
  • Additionally, you will be calculating the price of products, creating renders and mockup designs, working with AI tools to create new content, and managing social media outreach to influencers.

Qualifications

  • English Proficiency: Advanced level (C1-C2)
  • Shopify Expertise: Advanced proficiency in managing and operating Shopify
  • Shipping Label Applications: Experience with DHL and UPS shipping label applications
  • Sales Skills: Strong sales abilities and experience
  • Negotiation Skills: Proven negotiation skills
  • Graphic Design Skills: Advanced proficiency in Photoshop and basic skills in Illustrator
  • Office Suite Proficiency: Advanced skills in Microsoft Word and Excel
  • Communication Tools: Experience with Slack and Gorgias app
  • Social Media Management: Ability to manage social media accounts effectively
  • Customer Support Experience: Minimum of 3 years in customer support
  • Dispute Resolution: Skills to resolve disputes on platforms such as PayPal and Stripe
  • Geographical Knowledge: High understanding of worldwide addresses
  • Follow-up and Sales Calls: Experience in conducting follow-up and sales calls
  • Copywriting: Proficiency in creating compelling copy
  • Live Chat Support: Experience in providing live chat support
  • Internet and Power Stability: Access to high-speed internet without any power or signal interruptions

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Interested and qualified individuals should kindly CLICK HERE to learn more about the role and to apply

Application Deadline

Unspecified

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