The University of Sussex is seeking an experienced Data and Enquiries Manager to lead data-driven decision-making while delivering a consistently high standard of customer service. This role is well suited to a confident manager with strong analytical expertise and a professional interest in higher education admissions, student recruitment, and institutional data management.
The successful candidate will bring proven experience in data analysis and reporting, with the ability to gather, manipulate, and interpret data from multiple systems to produce accurate, meaningful insights that support strategic planning and operational decisions. You will either possess, or be willing to develop, in-depth knowledge of undergraduate and postgraduate recruitment and admissions processes within a UK university setting.
Highly organised and detail-focused, you will work comfortably within GDPR and data protection requirements, ensuring data integrity, compliance, and confidentiality at all times. The role involves leading and supporting a customer-facing team, while also being willing to respond directly to enquiries when operational needs require a hands-on approach.
This position offers an excellent opportunity for professionals seeking a data management, analytics, or education administration role within a respected academic institution. Visa sponsorship may be available, subject to eligibility, role requirements, and UKVI regulations.
Position: Data and Enquiries Manager
Job Type: Full Time
Salary: Grade 7 starting at £38,784 to £46,049 per annum, pro rata if part time.
Location: Brighton
Full job description
Data and Enquiries Manager Ref: 42277
Location
Brighton, UK
Hours
Full-time considered up to a maximum of 1.0 FTE (37.5 hours) Requests for flexible working options will be considered (subject to business need).
Salary
Grade 7 starting at £38,784 to £46,049 per annum, pro rata if part time.
Contract Type
Permanent
About the role
The Data and Enquiries Manager will lead a small team responsible for delivering a high-quality enquiry service to prospective undergraduate and postgraduate students. The role requires expert knowledge of admissions and application processes, with responsibility for monitoring email and telephone responses to ensure accuracy, consistency, and excellent customer service. The postholder will plan and deliver recruitment activities such as call campaigns and events, including overseeing registration processes to ensure data is collected accurately, securely, and in line with GDPR requirements.
A key element of the role is the analysis of pre-applicant and applicant data from multiple systems, producing clear, insightful reports to support senior management decision-making and internal service improvement. The role is hands-on and operational as well as strategic, requiring the ability to manage people effectively while also contributing directly to front-line enquiry handling when required.
About you
You will be an experienced manager with strong data analysis skills and a commitment to high-quality customer service. You will have or be willing to develop expert knowledge of undergraduate and postgraduate recruitment and admissions processes and be confident in gathering and manipulting data from multiple systems to produce clear insights for decision-making.
Organised and detail-focused, you will work confidently within GDPR requirements and support your team while also being willing to handle enquiries directly when needed.
About our Division
The CEA division is vital in contributing towards the success of Sussex. We work closely in partnership our academic schools and other learning institutions in the UK, and, Internationally to attract the very best students we can.
Our ideas matter, that is why we work and advise on Institutional Growth Strategies to support the University in achieving positive outcomes. The life-long relationships with our global alumni and friends enable many of the gifts which allow Sussex’s research to flourish.
Please find further information regarding the division at Communications, Engagement and Advancement: University of Sussex.
Why work here
Our university is situated off the A27, next to the beautiful South Downs where you will enjoy everything that our 150-acre campus has to offer. We are accessible by public transport; Falmer train station is a five-minute walk to campus and several bus stops are located within campus. We also have dedicated cycling paths and encourage our staff to use these with our offering of a cycle to work scheme.
Sussex is a renowned, multi-accredited, research-led International University and this is only possible because of the people that work here. Whether you are a member of Faculty, part of a Professional Services team or a Student, it’s our people that make us great and we want you to be part of that.
Find out more about our reward and benefits package.
Find out about our equality, diversity and inclusion.
Further Key Information
Please contact Kevin Betts (k.j.betts@sussex.ac.uk) for informal enquiries.
The University of Sussex values the diversity of its staff and students, and we welcome applicants from all backgrounds.
Eligibility
Visa Sponsorship Queries: This role may be eligible for sponsorship under the Skilled Worker route. The assigned SOC code is 3544 Data analysts and the going rate is £34,900. Eligibility for sponsorship will depend on the salary offered, whether a candidate can make use of tradeable points to meet the salary offered, as well as whether the candidate holds an existing Skilled Worker sponsorship which began before 22 July 2025. This is due to the role being considered to be skilled to RQF level 3-5.
The University requires that work undertaken for the University is performed in the UK
Application Process
To apply for this role, PLEASE VISIT HERE
Application Deadline
February 24th, 2026