Macmillan Learning is offering an exciting opportunity for a Digital Support Assistant Apprentice to join its London-based team. This paid apprenticeship is perfect for someone with a strong command of fluent English, a natural curiosity for technology, and a genuine interest in digital education.
As an apprentice, you’ll gain valuable hands-on experience supporting digital platforms and tools used in modern learning environments. You’ll work closely with experienced professionals, develop technical and communication skills, and play a key role in helping users navigate digital solutions in the education sector.
Whether you’re a school leaver, a career starter, or looking to build your expertise in educational technology, this role provides a solid foundation for a future in the digital learning and EdTech industries. Join Macmillan Learning and help shape the future of education.
About the company
Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world’s best researchers, educators, administrators, and developers, they facilitate teaching and learning opportunities that spark student engagement and improve outcomes.
They provide educators with tailored solutions designed to inspire student curiosity and measure progress.
Macmillan Learning is comprised of renowned brands including Bedford/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, EBI-MAPworks, iclicker, REEF and Hayden-McNeil.
Position: Digital Support Assistant Apprentice
Salary: £24,000
Job Type: Full Time
Location: London
About the role
Macmillan Learning are looking for a Publishing Professional Apprentice to join their team to help drive the success of their Achieve and iClicker business by ensuring students and academics get the most out of their experience with their digital products.
The role will work in two key ways:
By Enhancing Customer Success – delivering reliable, robust support to digital adopters in turn maximising activations, engagement, customer satisfaction and long-term loyalty.
By Supporting Digital Sales – helping to uncover new opportunities by researching leads, supporting product trials, and delivering effective, confident demos to new potential customers
This is a cross-functional role that offers broad exposure across the business. Working with teams in Digital Success, Sales, Marketing, and Product, it will provide a strong foundation in educational publishing and digital product delivery.
Salary: £24,000
Full Time / Part Time: Full Time
Application Deadline: 29/8/2025
Potential start date: 31/10/2025
Qualification: Lvl 4 Publishing Professional
Entry Requirements
- You’ll need to attend an online interview with our Talent Team and pass initial assessments in maths and English once you have completed your registration.
- You will need to be within a commutable distance to the office location listed.
Responsibilities:
Digital Product Knowledge & Delivery
- Build a strong understanding of digital learning tools (Achieve, iClicker) and best-selling textbook titles, so you can confidently discuss, demo, customise and support these products
- Support the setup of Achieve courses for instructors—customising content to align with syllabi, updating courses for new editions, and scheduling assignments to drive usage and engagement, under the guidance of the Senior Digital Success Manager.
- Deliver engaging product demos or onboarding training sessions for new adoptions as requested by the sales team. Learn to use consultative questioning to understand each instructor’s goals and teaching needs.
Customer Support & Adoption Success
- Take the lead in supporting course trials—making sure instructors have what they need, usage is tracked, and feedback is collected to help convert trials into full adoptions.
- Act as the go-to person for Learning Management System (LMS) integrations—liaising with university contacts and coordinating with our US implementation team to ensure smooth setup.
- Monitor course activation and engagement using reporting tools (like PowerBI) and flag courses that are doing well or may need extra support. Suggest ways to improve engagement with features such as iClicker.
- Conduct mid-course check-ins and end-of-course surveys to gather customer feedback. Share key insights with colleagues to help improve the customer experience and future product development.
Sales Enablement & Lead Generation
- At key times in the year, help uncover new digital business leads through desk research and data analysis (with direction from the Associate Director of Sales).
- Always pass along any new sales leads that arise from customer conversations or training sessions.
- Support the sales team by ensuring digital activity is properly tracked in Salesforce, and help deliver and log course access information as needed.
Communication, Troubleshooting & Collaboration
- Be the first point of support for Achieve-related troubleshooting (including student issues), escalating more complex problems to the US team where needed.
- Work with Marketing to improve customer communications around onboarding and product features and updates. Suggest ideas to enhance the overall digital customer journey.
- Share updates and insights with the wider sales team—keeping them informed about trial progress, adoption success, and customer feedback across different regions.
Skills
Macmillan Learning are looking for someone enthusiastic and curious, with a genuine interest in education and a desire to build a career in digital publishing. You don’t need to know everything, but you should bring the following qualities:
- Interest in digital education: You’re excited about how technology can enhance learning, and you’re keen to help others get the most out of digital tools.
- Comfortable with technology: You’re confident navigating websites and digital platforms, and open to learning new systems.
- Clear and friendly communicator: You can explain things clearly, listen well, and enjoy working with people—whether that’s lecturers, students, or colleagues.
- Organised and reliable: You manage your time well, can juggle multiple tasks, and stay on top of details.
- Collaborative but proactive: You work well with others and can take initiative when needed, asking for support when appropriate.
- Analytical mindset: You’re comfortable interpreting basic data and using insights to solve problems or improve the customer experience.
- Positive attitude: You’re curious, resilient, and eager to learn and grow in a supportive team environment.
- Fluent English: You can communicate effectively in both spoken and written English.
Core Competencies
- Business Perspective
- Client Focus
- Collaboration/Teamwork
- Effective Communication
- Embraces Diversity/Inclusion Orientation
- Resilience
- Drives Impact and Outcomes
About the Programme
LDN Publishing Apprentices provide support at every stage of the publishing process. The course covers the entire publishing journey, from the conception of a book, digital product, journal or other product, through to production, sales, marketing and publicity processes.
Publishing Professional Apprentices provide support for specific areas across all key parts of the publishing process from the conception of book, digital product, journal or other product (such as educational resources), through to the production, in a variety of paper and digital formats, and then to support the sales, marketing and publicity processes.
Publishing Professionals will usually be involved with aspects of publishing which include editorial, marketing, sales, publicity, production, rights or digital. They will have an awareness or skills which stretch across the publishing process, particularly in smaller organisations.
They will typically report to an Editorial Manager and are involved with editing, proofreading and briefing external stakeholders about their work and the work of colleagues.
Required Documents
- CV/Resume
- Cover Letter
Application Process
To apply for this exciting internship, please visit the OFFICIAL WEBPAGE
Application Deadline
August 29, 2025