General/Operations Manager at Tamesis Dock (Sponsorship Available)

Tamesis Dock is hiring a General/Operations Manager! If you’re a motivated, team-oriented professional, Tamesis wants to hear from you.

About the Company

Nestled on a converted 1930s Dutch barge, permanently moored between Lambeth and Vauxhall Bridges, Tamesis Dock serves as a vibrant neighborhood bar, live music venue, and events space. With stunning views of iconic London landmarks like the Houses of Parliament, the London Eye, and Battersea Power Station, Tamesis provides an inviting atmosphere with spacious indoor and outdoor areas, ideal for a relaxed, fun, and friendly experience.

Join the Tamesis team and make your mark on one of London’s most unique social venues!

Position: General Manager

Salary: £33,000 to £47,954 a year

Job Type: Full Time

Location: Albert Embankment, London

About the Role

To take the business to the next level and bring the best out of the teams at all times to ensure customers, the team and the business thrive and go from strength to strength (while doing all the day to day and nitty gritty).

We are looking for: Someone driven, self motivated, able to work independently and has the experience to know what to do, focused and a team player. Comfortable with administration, reports & Excel. DMN events experience a bonus!

There’s many opportunities yet to be realised and ready for someone who has a vision, focus and determination. One main area is our food offering but also structuring, events and out of the box opportunities.

Eventually we’d love for someone who has proven themselves to work on a profit/ budget partnership (as if they were running their own place)

In More detail (the standard of what needs to be done and met):

To oversee the day to day running of the venue, implementing the commercial strategy of the establishment while ensuring guest satisfaction.

We are seeking an experienced and dynamic General Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills and a background in the hospitality industry, particularly within restaurants or hotels. This role requires a passion for food production and culinary excellence, as well as the ability to manage a diverse team effectively. The General Manager will ensure that all operations align with our commitment to food safety and exceptional service.

Main Duties

  • Lead and inspire a team of staff members, fostering a positive and productive work environment.
  • Oversee all aspects of restaurant and bar operations, including front-of-house and back-of-house activities.
  • Ensure compliance with health and safety regulations, particularly in relation to food safety standards.
  • Manage inventory, ordering supplies, and maintaining cost control measures to optimise profitability.
  • Develop and implement operational policies and procedures to enhance efficiency and service quality.
  • Collaborate with culinary teams to create innovative menus that reflect current trends and customer preferences.
  • Handle customer inquiries, complaints, and feedback professionally to ensure high levels of satisfaction.
  • Conduct regular training sessions for staff on hospitality standards, food safety practices, and customer service excellence.

Managing personnel:

  • Recruitment, induction and training
  • Coordinating and supervising staff
  •  Providing guidance and support.Appraisals and performance management of staff.
  • On-going development of skills and knowledge for the FOH and Kitchen staff.

Managing facilities:

  • Manage the implementation for any change or upgrade in software systems
  • Ensure and implement relevant health and safety regulations.
  • Review the uniform requirements and source new suppliers if needed
  • Ensure the overall cleanliness and hygiene of establishment.

Managing financial records and legal issues:

  • Keeping accounts of income and expenditure
  • Ensuring payment of employees
  • Keeping track of budgets from the different departments
  • Establishing prices
  • Dealing with customer complaints
  • Ensuring all licences and regulations are complete and up-to-date.
  • Ensuring records are kept of orders and expenditure for the kitchen and front of house.
  • Produce, manage and operate the rotas, checking future planned absences, planning cover and ensuring overtime is provided when necessary

Qualifications

  • Proven experience in a managerial role within the hospitality sector, preferably in pubs or bars.
  • Strong leadership skills with the ability to motivate and manage a diverse team effectively.
  • Knowledge of food production processes and culinary practices is essential.
  • Familiarity with health regulations related to food safety is advantageous.
  • Excellent organisational skills with the ability to multitask in a fast-paced environment.
  • Strong communication skills, both verbal and written, are crucial for effective team management and customer interaction.

Hospitality Manager Profile

  • Managing administration
  • Love working with other people and have excellent customer service skills.
  • Be patient and diplomatic with good communication.
  • Strong leadership skills including decision making and problem solving.
  • Good time management and organization skills.
  • Responsible, reliable and flexible.
  • Able to remain calm in high pressure environment
  • An eye for detail.

Benefits

  • A friendly family backed business offering a nice team.
  • We also have a sponsorship visa so can accept legacy visas/ sponsorship.

Required Documents

  1. CV/Resume
  2. Cover Letter

Application Process

Interested and qualified candidates should kindly CLICK HERE to learn more and apply

Application Deadline

Open until filled